Micah Javier
Charlotte,NC
Summary
My expertise lies in operational leadership and management, including retail sales, online sales, quality and efficiency control. I have started new business lines, and refurbished struggling business lines, that included all operations including floor merchandising, warehouse shipping and production lines, efficiency implementation and training, financial budgets and payroll expenses. Training and development to quality and efficiency standards has been a top priority in my recent experience
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director, Ecommerce & Alternative Revenue
Goodwill Industries of the Southern Piedmont
02.2022 - 11.2024
- Company Overview: Goodwill Industries of the Southern Piedmont (GISP) is one of over 165 autonomous Goodwill organizations in the United States and around the world that make up Goodwill Industries International
- Building pathways that help people pursue the life they want to achieve
- Oversaw alternative (non-traditional retail stores) revenue generating entities:
- – Online sales and shipping of merchandise and books for the agency ($8M annually)
- – Two outlet locations ($4M annually)
- – Three computer stores (The GRID: Powered by Goodwill) ($2.5M annually)
- – Recycling of all computer related merchandise not refurbished ($120K annually)
- – Corporate and community donation acquisition (300,000 lbs
- Of donations annually)
- Responsible for annual payroll, revenue, expense, and capital budgets for all operations under my purview
- Part of strategic planning for operations, policies, initiatives, and goals for current and the future 5 years
- Partnered with vendors including all online marketplaces (Amazon, eBay, Shopgoodwill.com), software, AI, shipping, and recycling
- Work closely Marketing, Human Resources, Loss Prevention, Finance, and Development to formulate plans and policy for growth and sustainability
- Develop plans with Mission/Workforce services to integrate and grow programs within and outside of retail for clients
- Participant in development of Recruitment & Retention initiative and task force, along with implementation of Pathways (i.e Goodpaths) program in our agency
- Goodwill Industries of the Southern Piedmont (GISP) is one of over 165 autonomous Goodwill organizations in the United States and around the world that make up Goodwill Industries International
- Building pathways that help people pursue the life they want to achieve
District Manager
Goodwill Industries of the Southern Piedmont
01.2016 - 02.2022
- Have overseen up to nine retail stores with budget ranges from $1.4M - $2.7M and $4M Ecommerce operation and 250+ employees
Senior Store Manager – Ballantyne & Lancaster
Goodwill Industries of the Southern Piedmont
12.2013 - 12.2015
- Effectively manage two locations (Ballantyne and Lancaster) with a combined budget of $4.2M
- Inserted Ballantyne “blueprint” (higher quantities of only quality product at lower price points with a focus on customer, not policy based, service) into Lancaster in order to change the culture and direction of the store
- Guided Lancaster from a 2013 Net Loss of $71,655 to a 2014 Net Gain of $67,144 - a $138,799 positive turn around
- 10 team members under my leadership have been promoted into higher positions within Retail or other departments of the Agency in the past four years
- Part of teams for various Retail and Agency initiatives including specialty shows and stores, recruitment, branding, and training (Ex: Womens/Spring Shows, Pop-Up and GOC store, Management SOR Training, Job Fairs, and Media Marketing at store level)
- Responsible for 55+ employees and clients
Store Manager – Ballantyne
Goodwill Industries of the Southern Piedmont
12.2011 - 11.2013
- Created culture of superior customer service with a focus on driving sales
- Strive to have Ballantyne be the model for others to follow (locally and nationally)
- Belief in employee development based on self-actualization/fulfillment, and cross-training possibilities, while ensuring skills are being used for optimal performance
- Emphasis to deliver Goodwill’s Mission to three customers: the donor, the people that purchase, and the clients we serve
- Offered incentives for daily sales, category sales, “Round Up” program, Mystery Shopper, audits, and customer compliments
- Responsible for 30+ employees and clients, and the highest sales budget among retail stores
- Agency records in weekly sales, monthly sales, opening weekend sales, and fastest to $2 million in sales
- Member of “Can-Do” focus group team as one of the Retail representatives
Store Manager – South Blvd.
Goodwill Industries of the Southern Piedmont
01.2011 - 12.2011
General Manager, Director of Community Outreach and Catering
Nothing But Noodles
05.2008 - 12.2010
- Company Overview: A locally owned franchise restaurant and catering business with annual sales of $2.1 million including $40,000 in charity and sponsorships
- A locally owned franchise restaurant and catering business with annual sales of $2.1 million including $40,000 in charity and sponsorships
Relationship Management Consultant
B Squared Design & Printing
03.2007 - 04.2008
- Company Overview: A New York City one stop shop providing integrated graphic solutions to effectively create, produce, and distribute communications
- A New York City one stop shop providing integrated graphic solutions to effectively create, produce, and distribute communications
Sales Manager
Nationwide Funding, LLC
04.2001 - 03.2007
- Company Overview: An equipment leasing broker, securing financing for capital equipment purchases for small businesses to Fortune 500 companies
- An equipment leasing broker, securing financing for capital equipment purchases for small businesses to Fortune 500 companies
Program Manager
AC Nielsen Market Decisions
04.1999 - 04.2001
- Company Overview: A market research company providing controlled market and in-store testing for new and established consumer products
- A market research company providing controlled market and in-store testing for new and established consumer products
Education
Bachelor of Arts - Public Relations
Xavier University
Cincinnati, OH05-1998
Skills
- Process Improvement
- Training & Development
- Quality Control
- Improving Efficiency
- Budget Development
- Leadership
- Adaptability
- Conflict Resolution
- Strategic and Critical Thinking
Certification
Goodwill International Senior Leadership Program Graduate, 05/20
Timeline
Director, Ecommerce & Alternative Revenue
Goodwill Industries of the Southern Piedmont
02.2022 - 11.2024
District Manager
Goodwill Industries of the Southern Piedmont
01.2016 - 02.2022
Senior Store Manager – Ballantyne & Lancaster
Goodwill Industries of the Southern Piedmont
12.2013 - 12.2015
Store Manager – Ballantyne
Goodwill Industries of the Southern Piedmont
12.2011 - 11.2013
Store Manager – South Blvd.
Goodwill Industries of the Southern Piedmont
01.2011 - 12.2011
General Manager, Director of Community Outreach and Catering
Nothing But Noodles
05.2008 - 12.2010
Relationship Management Consultant
B Squared Design & Printing
03.2007 - 04.2008
Sales Manager
Nationwide Funding, LLC
04.2001 - 03.2007
Program Manager
AC Nielsen Market Decisions
04.1999 - 04.2001
Bachelor of Arts - Public Relations
Xavier University
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