Twana Pinkney
Albemarle
Summary
Results-driven case management professional with a proven track record in client advocacy and support. Expertise in delivering tailored care management that address unique client needs. Strong collaborator who works seamlessly with multidisciplinary teams, adapting to dynamic situations to ensure optimal outcomes for clients. Committed to enhancing quality of life through compassionate and comprehensive care solutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Care Manager Extender
Daymark Recovery Services
Albemarle, NC
10.2025 - Current
- Provides linkage and referrals to appropriate services, including ongoing monitoring and follow-up with clients and referral sources.
- Delivers education to support health promotion and overall well-being.
- Participates in interdisciplinary treatment planning and consultation, ensuring all involved parties are informed of and aligned with the plan of care.
- Provides crisis intervention for all Tailor Care Management participants and coordinates with crisis services as needed
Direct Support Trainer
GHA Autism Supports
Albemarle, NC
09.2018 - 08.2025
- Facilitated resident programming goals to enhance independence and community integration.
- Implemented and monitored resident care policies and procedures for quality assurance
- Supported residents with daily living activities, including bathing, eating, and medication administration.
- Executed clerical duties such as word processing, data entry, and phone management.
- Documented residents' goals to maintain accuracy of private health records.
- Conducted preliminary physical assessments, recording blood pressure, weight, and temperature results accurately.
- Evaluated trainee progress, providing constructive feedback and additional resources for continued growth.
- Supported individuals with autism and other developmental, mental and chronic disabilities through behavior management, daily living assistance, and community integration.
SCS Liaison/Coach
Bridge Builders Academy
Albemarle, NC
11.2020 - 05.2023
- Delivered direct service to SCS students while managing case files.
- Assisted in implementing Life Skills programs to enhance student development.
- Conducted intervention and prevention strategies during sessions to support at-risk youth.
- Developed individualized plans for SCS students through team collaboration.
- Oversaw academic life skills events and career planning on a regular schedule.
- Supervised training sessions for teachers on effective strategies for at-risk youth.
- Facilitated communication among students, families, and educators to improve engagement.
- Coordinated workshops promoting skill development and teamwork.
- Provided direct behavioral support to youth and coordinated with families to reinforce positive coping skills, self-regulation, and goal achievement.
Developmental Specialist
Monarch
Albemarle, NC
06.2008 - 02.2018
- Guided developmentally disabled adults through customized day programs.
- Identified training needs and developed content while evaluating existing programs.
- Presented information using variety of instructional techniques or formats, such as role-playing, simulations, team exercises, videos and lectures.
- Completed projects in alignment with target deadlines and financial objectives.
- Facilitated group sessions for clients with similar developmental needs, promoting social interaction and collaborative skill-building activities.
- Enhanced developmental progress by implementing personalized intervention strategies for individual clients.
House Manager
YABSA Group Home
Albemarle, NC
08.2002 - 04.2008
- Streamlined daily operations to ensure safe and efficient household environment.
- Implemented cost-effective strategies, achieving significant expense reductions.
- Coordinated schedules for staff and residents to enhance productivity and satisfaction.
- Resolved conflicts promptly, maintaining a harmonious living space.
- Optimized resource allocation to improve overall household functionality.
- Collaborated with healthcare providers to develop comprehensive care plans, enhancing resident health outcomes.
- Monitored resident progress through assessments, facilitating targeted interventions for better care strategies.
- Developed recreational programs that fostered social skills and meaningful relationships among residents.
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Worked with adults and youth affected by developmental and behavioral disabilities to support daily living, social skills, and community inclusion.
Education
Associate of Applied Science - Business Administration
Stanly Community College
Albemarle, NC12-2025
Skills
- Microsoft Word and Excel
- Typing proficiency
- Crisis management
- Communication skills
- Team collaboration
- Case management
- Documentation practices
- Patient care strategies
- Program development
- Data entry accuracy
- Analytical thinking
- Crisis intervention techniques
Accomplishments
- Supervised team of 10 staff members.
- Trained and supported 4 to 10 individuals with autism and mental disabilities in daily living skills, leading to improved independence and confidence in completing personal tasks.
- Implemented individualized training plans that aligned with client goals, resulting in consistent progress toward greater self-sufficiency.
- Mentored and coached new staff on best practices in direct support, de-escalation techniques, and person-centered care, improving team effectiveness and client outcomes.
- Maintained accurate documentation of client progress and behavior, ensuring compliance with organizational and state requirements while tracking measurable improvements.
Certification
- Certification
- CPR & First Aid
Timeline
Care Manager Extender
Daymark Recovery Services
10.2025 - Current
SCS Liaison/Coach
Bridge Builders Academy
11.2020 - 05.2023
Direct Support Trainer
GHA Autism Supports
09.2018 - 08.2025
Developmental Specialist
Monarch
06.2008 - 02.2018
House Manager
YABSA Group Home
08.2002 - 04.2008
Associate of Applied Science - Business Administration
Stanly Community College