Tori Fuhrmann
Asheville
Summary
Detail-oriented care coordination and administrative professional with over 10 years of experience in healthcare and human services. Proven ability to enhance workflow efficiency and coordinate complex services. Expertise in delivering high-quality support to diverse populations in customer-facing environments.
Overview
12
12
years of professional experience
Work History
Care Manager Extender
Vaya Health
01.2025 - Current
- Conduct outreach, engagement, and follow-up with members.
- Coordinate services, appointments, and referrals across healthcare and social service providers.
- Deliver health education, self-management tools, and recovery resources.
- Share information with care managers to support care plans.
- Track community-based resources and assist members accessing support services.
Crew Member
Trader Joe’s
10.2022 - Current
- Operate POS systems in a high-volume environment.
- Manage product orders using digital order-guide systems.
- Break down and organize delivery pallets.
- Provide customer service maintaining a welcoming environment.
- Support store operations for a staff of 150+ employees.
Front Office Coordinator
Benchmark Human Services
01.2021 - 01.2022
- First point of contact for visitors and partners.
- Manage correspondence and maintain organized records.
- Support department communication and daily operations.
- Oversee front office presentation and inventory.
- Assist with billing and office workflow.
- Train new employees and complete onboarding documentation.
Program Coordinator
Benchmark Human Services
01.2015 - 01.2021
- Supervised and trained staff maintaining regulations and standards.
- Managed staffing schedules to meet support ratios for 35+ staff and 150 individuals.
- Participated in interdisciplinary planning for ISPs for individuals with singular or dual diagnosis.
- Maintained accurate client documentation for state accreditation.
- Assisted with hiring and performance guidance.
Activity Coordinator
Benchmark Human Services
01.2014 - 01.2015
- Planned community activities and classes aligned with ISPs.
- Delivered skills training and collaborated with interdisciplinary teams.
- Coordinated events and facilitated communication across stakeholders.
Education
Office Administration -
Ivy Tech Community College
01.2013
Core 40 Diploma -
Bellmont High School
01.2012
Skills
- Cross-functional collaboration
- Crisis and conflict de-escalation
- Microsoft Office
- Adobe Suite
- Data gathering
- Qualitative analysis
- Care coordination
- Resource utilization
- Clinical documentation
- Program management
Custom Section 1
- Chris Obrien 1-206-734-2135
Asheville City- Compliance Division Manager
- Amelia Nelson 1-970-443-3358
Trader Joes- Crew Member
- Nakia Robertson 260-804-8733
Benchmark Human Services- Assistant Director
- Janet Mullins 1-602-9431
Benchmark Human Services- Nurse
- Britny Fawcett 1-260-223-9106
McDonald's- General Manager
Timeline
Care Manager Extender
Vaya Health
01.2025 - Current
Crew Member
Trader Joe’s
10.2022 - Current
Front Office Coordinator
Benchmark Human Services
01.2021 - 01.2022
Program Coordinator
Benchmark Human Services
01.2015 - 01.2021
Activity Coordinator
Benchmark Human Services
01.2014 - 01.2015
Office Administration -
Ivy Tech Community College
Core 40 Diploma -
Bellmont High School