Tanaeja Taylor
Pittsboro
Summary
Dynamic professional with extensive experience in patient access and collections at UNC Chatham Hospital and Hudson Valley Collections Agency. Proven ability in insurance verification and conflict resolution, enhancing patient satisfaction. Skilled in team leadership and data entry, consistently driving operational efficiency and delivering exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Access Intake Specialist
UNC Chatham Hospital
Siler City
03.2024 - Current
- Greets and incorporates patients and families into our system of care, ensuring positive customer service
- Verifies patient identities and records relevant information in electronic medical records system
- Handles, understands, and explains complex and sensitive information, in particular health insurance coverage, benefits and associated documentation, adhering to applicable privacy and compliance standards
- Explain and collect co-payments, deposits, and outstanding balances in service of organizational goals
Shift Lead/Pharmacy Technician
Walgreens
Durham
01.2023 - Current
- Oversee daily managerial operations
- Work closely with the pharmacist to ensure the health and safety of patients
- Screening and preparing physician's medication orders
- Preparing and issuing drugs, chemicals and other pharmaceutical products
- Managed schedules, accepted time off requests and maintained coverage for shifts.
Inbound Sales Supervisor
Spectrum Communications
Morrisville
03.2018 - 05.2023
- Train new agents on policies and procedures.
- I took the given sales model and created tactics to discover customer needs in order to present the most valuable option, while exemplifying outstanding customer service.
- Implemented effective lead generation techniques to drive new business opportunities.
- Directed and supervised staff performance.
Collections Account Manager
Hudson Valley Collections Agency
Newburgh
04.2012 - 02.2018
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Researched account discrepancies and identified areas of improvement in the collections process.
- Recorded information about status of collection efforts.
- Provided excellent customer service while collecting past due amounts from customers.
Education
Associate of Applied Science - business management, accounting
State University of New York (SUNY)
Middletown, NY04-2018
Skills
- Customer service
- Patient registration
- Insurance verification
- Electronic medical records
- Team leadership
- Conflict resolution
- Data entry
- Billing procedures
- Patient Satisfaction Metrics
- Time management
- Communication skills
- Computer literacy
- Leadership
Certification
- Pharmacy Technician registered NCBOP
- CPR Certified
- Concussion Certification
Timeline
Patient Access Intake Specialist
UNC Chatham Hospital
03.2024 - Current
Shift Lead/Pharmacy Technician
Walgreens
01.2023 - Current
Inbound Sales Supervisor
Spectrum Communications
03.2018 - 05.2023
Collections Account Manager
Hudson Valley Collections Agency
04.2012 - 02.2018
Associate of Applied Science - business management, accounting
State University of New York (SUNY)
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