Summary
Overview
Work History
Education
Skills
Timeline
Generic

Yolanda Barbour

McLeansville

Summary

Experienced with patient intake procedures and ensuring smooth access to medical services. Utilizes strong organizational and communication skills to manage patient information effectively. Knowledge of healthcare protocols and patient management systems to maintain high levels of service quality.

Overview

8
8
years of professional experience

Work History

Patient Access Intake Specialist

UNC Healthcare
03.2025 - Current
  • Facilitated patient registration processes, ensuring accurate information collection and compliance with policies.
  • Assisted patients in navigating healthcare services, providing clear instructions and support throughout intake procedures.
  • Utilized electronic health record systems to input patient data, maintaining confidentiality and data integrity.
  • Coordinated communication between patients and medical staff, enhancing overall patient experience and satisfaction.
  • Processed insurance verification requests, confirming eligibility and benefits for timely patient service delivery.

CUSTOMER SOLUTION SPECIALIST

PRA Group
09.2023 - 11.2024
  • Managed inbound and outbound calls to collect overdue payments from clients.
  • Utilized collection software to track accounts and document interactions effectively.
  • Negotiated payment plans with clients to resolve outstanding debts amicably.
  • Developed rapport with clients to facilitate collections while maintaining positive relationships.
  • Assisted in training new team members on collection procedures and best practices.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.

INVENTORY SPECIALIST

Amazon
08.2020 - 09.2023
  • Processed incoming shipments, verifying accuracy against purchase orders and resolving discrepancies.
  • Utilized warehouse management systems to track inventory movements and maintain accurate records.
  • Conducted regular audits of inventory to identify variances and implement corrective actions.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Completed physical inventory counts each month.

ASSOCIATE

Cosmoproff
04.2017 - 08.2020
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Provided support in visual merchandising, contributing to appealing store displays.
  • Collaborated with team members to maintain a clean and welcoming environment.
  • Engaged in product knowledge training sessions to improve customer interactions.
  • Adapted quickly to new promotions and seasonal changes, maintaining up-to-date product awareness.

Education

Business Administration

FAYETTEVILLE STATE UNIVERSITY
Fayetteville, NC

High School Diploma -

Northwest Guilford High
Greensboro, NC
06-2000

Skills

  • Patient confidentiality
  • Documentation accuracy
  • Insurance verification
  • Healthcare systems
  • Teamwork and collaboration
  • Customer service
  • Time management
  • Problem-solving
  • Active listening
  • Data entry

Timeline

Patient Access Intake Specialist

UNC Healthcare
03.2025 - Current

CUSTOMER SOLUTION SPECIALIST

PRA Group
09.2023 - 11.2024

INVENTORY SPECIALIST

Amazon
08.2020 - 09.2023

ASSOCIATE

Cosmoproff
04.2017 - 08.2020

Business Administration

FAYETTEVILLE STATE UNIVERSITY

High School Diploma -

Northwest Guilford High

Similar Profiles

CREATE PROFILE
Yolanda Barbour