MICHAEL ELIZABETH FAIR
BOONE
Summary
Experienced in the veterinary field from a young age, guided by a DVM mother, I am dedicated to advancing this industry. With extensive clinical experience, I am enthusiastic about enhancing veterinary practices. My ultimate goal is to elevate patient care standards and improve the quality of life for veterinary staff and practitioners.
Overview
9
9
years of professional experience
Work History
Front Desk Manager/ Customer Service Representative
Watauga Veterinary Hospital
08.2020 - Current
- Connect with customers by delivering personalized and tailored assistance, leading to increased repeat business and high customer satisfaction
- Manage the ordering and inventory for the hospital, to support daily operations and patient care needs.
- Extensive product knowledge of preventatives, supplements, vaccinations and equipment.
- Set schedules for all staff by planning and designating shifts and hours to ensure adequate coverage.
- Created training documentation and provide training on standard and custom SAP transactions.
- Train and supervise other front desk employees, ensuring they have the necessary skills to deliver excellent service.
- Provided support to technicians and doctors when needed, such as holding, gathering medical history, running appointments, and assisting in surgery.
Client Relations
Town Market
11.2015 - 06.2020
- Attained complete customer satisfaction by offering excellent customer service and providing information on store products
- Boosted sales potential by promoting loyalty programs and increasing customer engagement and retention
- Ensured positive checkout experiences by operating cash register effectively and processing payments precisely
Education
Bachelor of Science - Psychology, Business Concentration
Appalachian State University
Boone, NC05.2024
Skills
- Relationship building
- Inventory management
- Client education
- Veterinary standards and procedures
- Product knowledge
- Product promotion
Professional Development
Fetch DVM 360 Conference, 2023 and 2024, Charlotte, NC and New York Vet Show, 2024, New York, NY
Engaged in seminars with strong emphasis on improving the client experience and nurturing productive relationships., Liaised with pharmaceutical vendors to foster relationships and acquire insights about emerging and existing products.
Timeline
Front Desk Manager/ Customer Service Representative
Watauga Veterinary Hospital
08.2020 - Current
Client Relations
Town Market
11.2015 - 06.2020
Bachelor of Science - Psychology, Business Concentration
Appalachian State University
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