Michael Elizabeth Fair
Statesville
Summary
Personable and dedicated customer service professional with extensive experience. A solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Client Success Director
Watauga Veterinary Hospital
08.2020 - 11.2024
- Answer customer inquiries and provide accurate information regarding products and services
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service
- Develop strong customer relationships by providing personalized assistance and support to encourage repeat business
- Maintain detailed records of customer interactions, transactions and comments for future reference
- Educate customers on special pricing opportunities and company offerings
- Assist customers with product selection, ordering, billing, returns, exchanges and technical support
- Take special orders in person and over telephone, generating additional revenue every month
- Manage hospital inventory and order new products when inventory is running low
- Create reports on inventory levels, trends, costs, deliveries
- Maintain long lasting relationships with the pharmaceutical representative vendors to achieve hospital profitability goals
- Taking in medical records/history for the veterinary technicians as well as going over the relevant history and initial complaints with the veterinarian
Client Relations
Town Market
11.2015 - 06.2020
- Operated cash register efficiently and accurately processed payments
- Upsold additional items based on customer interests and needs and increased purchase amounts by cross-selling with similar products
- Greeted customers and answered any questions they had about the store's products and services
- Provided excellent customer service while promoting loyalty programs to increase sales potential
- Learned roles of other departments to provide coverage and keep store operational
Education
Bachelor of Science - Psychology, Business Concentration
Appalachian State University
Boone, NC05.2024
Skills
- Customer service
- Active listening
- Data entry
- Relationship building
- Computer proficiency
- Complaint resolution
Activities
Fetch DVM 360 Conference, 2023, 2024, Charlotte, NC, Attended seminars focused on enhancing the client experience and fostering client relationships. Interacted with pharmaceutical vendors and obtained information about new products.
Timeline
Client Success Director
Watauga Veterinary Hospital
08.2020 - 11.2024
Client Relations
Town Market
11.2015 - 06.2020
Bachelor of Science - Psychology, Business Concentration
Appalachian State University
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