Melinda Quintero
Holly Springs
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Director of Employment Programming
Goodwill Industries Of Eastern North Carolina
2020.01 - Current
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
- Trained and guided team members to maintain high productivity and performance metrics.
Area Manager
Goodwill Industries Of Eastern North Carolina
2014.10 - 2020.01
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Transformed underperforming teams into productive, profitable teams.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Supervised various locations, enforcing high-quality standards of operation.
Employment Program Manager
Goodwill Industries Of Eastern North Carolina
2011.11 - 2014.10
- Managed and supervised daily program operations, complying with policies and regulations.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Defined clear targets and objectives and communicated to other team members.
- Interviewed and hired employees for the program center
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Store Manager
Justice For Girls
2008.12 - 2011.05
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Service Technician
Ambius
2007.10 - 2008.12
- Met customers needs of interior landscaping.
- Delivered service to clients, detailing maintenance work performed and recommendations for future care.
Education
Pharmacy Technician Diploma - Pharmacy
National College
Martinsville, VA05.2010
High School Diploma -
Rocky Mount High School
Rocky Mount, NC06.2004
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Issues Resolution
- Sales management
Timeline
Director of Employment Programming
Goodwill Industries Of Eastern North Carolina
2020.01 - Current
Area Manager
Goodwill Industries Of Eastern North Carolina
2014.10 - 2020.01
Employment Program Manager
Goodwill Industries Of Eastern North Carolina
2011.11 - 2014.10
Store Manager
Justice For Girls
2008.12 - 2011.05
Service Technician
Ambius
2007.10 - 2008.12
Pharmacy Technician Diploma - Pharmacy
National College
High School Diploma -
Rocky Mount High School
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