Delmonico Hill
Greensboro
Summary
Proven Assistant Manager at Goodwill Industries of Central North Carolina, adept in team leadership and money handling, enhanced store operations by fostering a positive work environment and reducing cash discrepancies. Achieved a seamless customer service experience through effective staff supervision and problem-solving skills, ensuring operational excellence and performance improvement.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Goodwill Industries of Central North Carolina
03.2018 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
T Wingate Andrews
High Point, NCSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Staff supervision
- Performance reviewing
- Problem-solving
Employee of the Month
I was nominated and selected as Employee of the month along my pears by my handwork and dedication.
Timeline
Assistant Manager
Goodwill Industries of Central North Carolina
03.2018 - Current
High School Diploma -
T Wingate Andrews
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