Summary
Overview
Work History
Education
Skills
Timeline
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Dion Pearson

Durham

Summary

Dynamic Employment Program Manager with a proven track record at Goodwill Industries, excelling in program and budget management. Adept at team leadership and employee training, I consistently surpassed profit goals through strategic initiatives, enhancing operational efficiency and customer satisfaction. Committed to driving success and fostering a high-performing team environment.

Overview

36
36
years of professional experience

Work History

Employment Program Manager

Goodwill Industries of Eastern North Carolina, Inc
Durham
12.2022 - Current
  • Recruited and managed personnel to ensure efficient center operations.
  • Oversaw store opening and closing procedures, maintaining optimal physical appearance.
  • Surpassed store budget and profit goals through strategic management.

Sales Coordinator

84 Lumber
Durham
11.2021 - 10.2022
  • Processed orders received from customers within specified timelines.
  • Assisted in developing new business proposals for potential customers.
  • Enhanced sales operations by aiding sales manager in increasing sales and overseeing order and delivery processes for lumber products.

FC Associate

Amazon
Garner
11.2019 - 07.2022
  • Provided technical support for robotic drives, executing repairs to maintain operational efficiency.
  • Trained new associates in robotic drive management, enhancing team capabilities and operational success.

Global Implementation Manager

Workplace Options
Raleigh
01.2018 - 06.2020
  • Supported sales by managing the onboarding process for new clients, ensuring a seamless transition to company services.
  • Facilitated client onboarding by delivering expert guidance on service usage, enhancing customer satisfaction.

Legal Specialist

Workplace Options
Raleigh
01.2012 - 01.2018
  • Reviewed legal intakes and identified client needs, facilitating attorney referrals for U.S. and international clients.
  • Managed case loads efficiently by assessing legal needs and coordinating attorney referrals for diverse clientele.
  • Provided comprehensive attorney referral information, addressing legal needs of U.S. and international clients effectively.

Assistant Store Manager

Rent-A-Center NPS
Durham
05.2005 - 05.2013
  • Supported store manager in optimizing daily operations and ensuring efficient workflow.
  • Compiled and analyzed daily sales reports to enhance store performance and strategic planning.
  • Coordinated appliance deliveries to maintain customer satisfaction and streamline logistics.

Retail Sales Associate

Cricket Wireless
Durham
09.2008 - 08.2011
  • Processed customer payments and managed accounts, ensuring seamless transactions for wireless equipment sales.
  • Sold wireless equipment and processed customer payments while maintaining customer accounts.
  • Managed customer accounts and facilitated sales of wireless equipment, ensuring efficient payment processing.

Customer Service Manager

Time Warner Cable
Durham
07.1992 - 07.2003
  • Managed call center operations, including personnel selection and training, to ensure efficient customer service.
  • Oversaw call center activities, focusing on staff recruitment, training, and customer issue resolution.
  • Directed call center functions, emphasizing team training and effective resolution of customer concerns.

General Manager

Marriott Corporation
Washington
02.1989 - 08.1992
  • Oversaw hotel operations and financial management, ensuring efficient and profitable performance.
  • Directed employee selection and training, fostering a skilled and cohesive team.
  • Managed hotel operations and financials, enhancing operational efficiency and profitability.

Education

Paralegal - Legal Studies

Duke University
Durham, NC
08-2013

Bachelor of Science - Criminal Justice

University of North Carolina At Charlotte
Charlotte, NC
05-1985

Skills

  • Program and budget management
  • Sales operations
  • Team leadership
  • Employee training
  • Customer service

Timeline

Employment Program Manager

Goodwill Industries of Eastern North Carolina, Inc
12.2022 - Current

Sales Coordinator

84 Lumber
11.2021 - 10.2022

FC Associate

Amazon
11.2019 - 07.2022

Global Implementation Manager

Workplace Options
01.2018 - 06.2020

Legal Specialist

Workplace Options
01.2012 - 01.2018

Retail Sales Associate

Cricket Wireless
09.2008 - 08.2011

Assistant Store Manager

Rent-A-Center NPS
05.2005 - 05.2013

Customer Service Manager

Time Warner Cable
07.1992 - 07.2003

General Manager

Marriott Corporation
02.1989 - 08.1992

Paralegal - Legal Studies

Duke University

Bachelor of Science - Criminal Justice

University of North Carolina At Charlotte
Dion Pearson