Danell Deverger

• Designed and implemented engaging, developmentally appropriate lesson plans to foster early literacy, numeracy, and social-emotional skills in preschool-aged children.
• Developed targeted strategies to bridge the literacy gap among minority children, incorporating culturally responsive materials and differentiated instruction to support diverse learning needs.
• Created and executed individualized learning plans to ensure children were academically and socially prepared for kindergarten, with a strong foundation in reading readiness and communication.
• Conducted regular assessments to monitor student progress, adjusted instruction accordingly, and collaborated with parents to reinforce learning at home.
• Fostered a nurturing, inclusive classroom environment that promoted positive behavior, self-confidence, and a love for learning.
• Partnered with families and support staff to address developmental delays early, providing resources and referrals when needed.
• Integrated music, storytelling, visual arts, and hands-on learning to promote language development and critical thinking.

Remote

• Delivered accurate and personalized tax support to clients using TurboTax software, guiding them through individual federal and state tax return preparation.
• Provided live, one-on-one assistance via phone and chat, answering tax-related questions and clarifying tax law, deductions, credits, and filing requirements.
• Utilized IRS regulations and software tools to resolve complex tax scenarios efficiently while ensuring compliance and customer satisfaction.
• Maintained a high level of professionalism, empathy, and client confidentiality, creating a seamless and reassuring tax filing experience.
• Stayed up to date with annual tax code changes, product updates, and software enhancements through required training and certifications.
• Documented case notes and maintained accurate records of customer interactions and resolutions in compliance with Intuit quality standards.
• Managed high call volumes during peak tax season with strong time management and multitasking skills in a fast-paced, remote work environment.

Business Management & Operations

• Owned and operated a full-service salon, overseeing daily business functions including budgeting, inventory, staffing, and marketing.
• Managed all aspects of salon operations, including vendor relationships, supply ordering, and equipment maintenance.
• Created and implemented salon policies, procedures, and scheduling systems to ensure smooth workflow and client satisfaction.
• Handled payroll, financial reporting, and tax preparation for the business in compliance with state and federal regulations.

Team Leadership & Staff Management

• Recruited, trained, and supervised a team of hairstylists, estheticians, and support staff, fostering a positive and professional work environment.
• Conducted regular performance evaluations and provided ongoing coaching to support staff development and retention.
• Developed and enforced safety and sanitation protocols in accordance with state cosmetology board regulations.

Customer Service & Client Relations

• Built and maintained strong relationships with a loyal client base through personalized services and a commitment to customer satisfaction.
• Resolved client concerns promptly and professionally, ensuring a high-quality salon experience.
• Created loyalty programs and personalized follow-ups to increase client retention and referrals.

Marketing & Branding

• Designed and executed local marketing campaigns and social media strategies to attract new clientele and build brand awareness.
• Managed online presence including social media accounts, website content, and booking platforms to enhance visibility and client engagement.
• Organized promotional events and seasonal offers to boost revenue and client interest.

Sales & Retail

• Upsold salon products and services by educating clients on hair care regimens and recommending retail products tailored to individual needs.
• Managed inventory and merchandise display to optimize product visibility and drive sales.

• Served as a primary knowledge resource for Medicaid policies, eligibility criteria, and coverage guidelines across multiple state programs.
• Provided technical guidance and training to internal teams on Medicaid regulations, enrollment processes, and claims procedures.
• Interpreted and applied federal and state Medicaid guidelines to ensure organizational compliance and operational efficiency.
• Supported cross-functional departments by clarifying complex Medicaid policies, assisting in case resolution, and verifying documentation accuracy.
• Acted as a liaison between frontline staff and leadership, offering insights and feedback to improve service delivery and streamline workflows.
• Researched policy updates and regulatory changes to keep documentation and training materials accurate and up-to-date.
• Collaborated with IT, claims, and customer service teams to enhance system workflows, resolve escalated issues, and reduce processing delays.
• Audited case files and eligibility determinations for accuracy and compliance with Medicaid standards.
• Conducted quality assurance reviews and identified trends or gaps in knowledge to inform coaching and performance improvement plans.
• Participated in meetings with state agencies and internal stakeholders to represent subject matter expertise and ensure alignment with regulatory expectations.