Jason Howie
Asheville
Summary
Professional with robust experience in managing conference services, ensuring seamless event execution and high client satisfaction. Skilled in coordinating logistics, negotiating contracts, and managing budgets while maintaining strong focus on team collaboration and adaptability. Known for strategic planning, exceptional communication, and problem-solving abilities, consistently delivering results that exceed expectations. Reliable and adaptable, ready to meet changing needs and provide impactful solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Conference Services
FIRC Group, INC
02.2024 - Current
- Planned corporate and social events by coordinating with clients to determine objectives and technical requirements for 3 Unique Venues.
- Communicated all group specifications and history to the appropriate operational departments.
- Elevated guest experiences through meticulous attention to detail in catering arrangements and menu selections.
- Oversee Conference and Catering Team, Banquet Team, to include Hiring, Training, and Staffing all events.
- Streamlined event planning processes for increased efficiency and improved customer experience.
- Ensured compliance with safety and security regulations during events, creating a safe environment for all attendees.
Reservation Sales Manager
Biltmore Estate
09.2022 - 12.2023
- Oversee daily call center operations. Working closely with estate partners to review current sales and ticketing promotions and trends. Manage quarterly labor budget. Monitor quarterly sales budget and work to promote increased sales to meet or exceed sales goal. Staff development and onboarding.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Golf Service Manager
Reunion Resort & Golf Club
10.2021 - 08.2022
- Successfully managed a diverse range of events including golf tournaments, corporate functions, and special occasions, consistently exceeding client expectations.
- Manage contracted group room blocks to include cutoff dates, attrition, and all obligations.
- Developed strong relationships with clients, leading to repeat business opportunities and positive referrals.
- Maintained detailed records of all events, tracking expenses, invoices, and client preferences for future reference.
Commercial Account Manager
Massey Services, Inc.
11.2020 - 10.2021
- Develop customized monthly and quarterly pest prevention plans to best suit the clients needs.
- Secured and maintained commercial account
- Achieved monthly sales goals on regular basis.
- Consistently Participated in continued education courses related pest prevention and sales training.
- Prepared and Executed written contracts and proposals.
Convention Services/Catering Manager
Rosen Shingle Creek
08.2010 - 11.2020
- Range of responsibilities included planning, execution and supervision of assigned groups to negotiation and conflict resolution for groups with room blocks ranging from 100 -1,000 on peak night
- Coordinated maximum of 450,000 square feet of meeting and convention space and 1,500 sleeping rooms
- Communicated all group specifications and history to the appropriate operation department.
- Review Contracts and Execute Definite Group Bookings
- Plan and Execute Catered Banquet Functions for parties of 20-5,000 people.
Education
Some College - Business Marketing
Community College of Southern Nevada
Henderson, NV06.2020
Associate's degree - Gender Studies
Valencia Community College
Orlando, FLSkills
- Thoroughness in task execution
- Event coordination proficiency
- Employee training
- Effective problem resolution
- Effective relationship management
- Microsoft office
- Events logistics management
- Delphi
- All Seated(Prism, Meeting Matrix
- Creative thinking
Accomplishments
- Collaborated with team of 8 in the development of the new Sales Force telephony system for the call center.
Certification
Certified Leaders March 2008 to Present A course that provides management with the tools needed to be an effective leader within the company.
Awards
Outstanding Citizen Award July 2005 Presented by the Orange Country Sheriff's Office for my efforts on a high profile court case involving a sequestered jury over the course of two months
Links
http://linkedin.com/in/jason-howie-a1993831
Timeline
Director of Conference Services
FIRC Group, INC
02.2024 - Current
Reservation Sales Manager
Biltmore Estate
09.2022 - 12.2023
Golf Service Manager
Reunion Resort & Golf Club
10.2021 - 08.2022
Commercial Account Manager
Massey Services, Inc.
11.2020 - 10.2021
Convention Services/Catering Manager
Rosen Shingle Creek
08.2010 - 11.2020
Some College - Business Marketing
Community College of Southern Nevada
Associate's degree - Gender Studies
Valencia Community College
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