Chrysti Cordon
Lewiston,NC
Summary
Seasoned professional focused on supporting emergency response and patient care needs in Bertie County. Well-coordinated, decisive and eager to make impact on established structures, improve service quality and contain costs in order to optimize program reach. Knowledgeable about working with committees to effectively manage traumatic incidents, crisis situations and disaster response. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Focused and well-versed in patient assessment and emergency care. Reliable and efficient with 8 years of quality performance in patient-facing and firefighting. Accustomed to providing critical care in dynamic environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Billing Coordinator
Bertie County Emergency Services
05.2022 - Current
- Maintain and oversee QA of all PCRs/PCSs for billing and medical compliance for completeness, accuracy and signature requirements for Emergency and Non-Emergency Ambulance Transportation Services
- Research and correct problems with incomplete documentation on ambulance records; contact responsible individuals for corrections
- Maintain files that contain confidential medical information in a manner as required by Federal law
- Research and track current information and changes in Medicaid, Medicare and/or other insurance carriers with regard to ambulance insurance billing for Emergency and Non-Emergency Ambulance Transportation Services
- Scan and maintain medical records, patient insurance information, refusal forms, consent forms, etc.; keep an up-to-date organized system of filing records
- Serve as primary patient, facility and insurance company contacts for ambulance billing including walk ins, phone calls
- Maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations
- Maintain positive working relationship with employees and external customers
- As needed, contact hospitals and medical facilities to obtain necessary patient insurance information
- Create, update and maintain manual and computerized files and filing systems
- Provide reports to the EMS Division Chief, Emergency Services Director, County Manager and Commissioners as required
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Developed customized billing reports for internal stakeholders, supporting informed decision-making processes.
- Assisted in the preparation of annual budgets by providing detailed analysis of historical revenue data and projecting future trends.
- Maintained strict confidentiality when handling sensitive client information, adhering to HIPAA or other privacy guidelines as required in specific industries.
- Enhanced client relations by promptly addressing inquiries and concerns regarding invoices and account statuses.
- Facilitated smooth transitions during organizational changes by effectively training new team members on billing procedures and best practices.
- Updated documentation, reports, and spreadsheets with financial information.
- Provide back –up coverage for Emergency and Non-Emergency Services as needed.
- Interim for Emergency Management - Maintained accounts payable by processing and maintaining documentation, records and files, processed payroll documentation for accuracy, provides reports and assistance to EMS Director, EMS Chief, County Manager and Commissioners as needed
Emergency Medical Technician
Bertie County Emergency/Non-Emergency Transport
04.2016 - Current
- Provide treatment, such as first aid or life support care, to sick or injured patients
- Prepare patients for and safely transport them to the emergency department of a hospital, home or other healthcare facilities
- Document and report observations and any treatment provided, to physicians, nurses, families, or other healthcare staff
- Educating the public about first-aid techniques
- Maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients experiencing traumatic events.
- Facilitated seamless handoffs to hospital staff through comprehensive documentation and verbal reports of patient care provided during transport.
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Provided compassionate care for diverse populations including children, elderly individuals, pregnant women, and individuals with special needs during medical emergencies.
- Maintained up-to-date knowledge of protocols, procedures and medical advances.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Provided patient education on pre-hospital care and safety.
- Administered CPR, oxygen and other life-saving medical treatments.
- Assisted with lifting and moving patients.
- Responded to 911 calls for medical emergencies.
- Delivered emotional support to patients and families.
- Trained new EMTs on proper protocols and procedures.
- Perform other related duties as required.
Captain
Bertie County Non-Emergency Transport
05.2018 - 05.2022
- Enforce personnel policies and procedures
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Coordinate and maintain day to day operations by demonstrating exceptional decision-making abilities during high-pressure situations, maintaining a calm demeanor.
- Maintain and verify employee time and clock records
- Maintain and develop relationships with facilities to establish and enhance company growth
- Maintain and manage scheduling and dispatching of Non-Emergency transports
- Upheld strict confidentiality standards while documenting sensitive information regarding patients'' medical histories or treatment plans as per HIPAA regulations.
- Maintain and oversee QA of all PCRs/PCSs for billing and medical compliance for completeness, accuracy and signature requirements for Non-Emergency Ambulance Transportation Services
- Streamlined processes within the EMT team by initiating effective communication channels for better coordination between facilities and Non-Emergency personnel.
- Provide back –up coverage for Emergency and Non-Emergency Services as needed
- Provide reports to the EMS Division Chief, Emergency Services Director
- Perform other related duties as required.
Phlebotomist
Vidant Community Hospitals
07.2013 - 04.2016
- Serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Perform routine blood drawing procedures venous, arterially and finger sticks
- Maintain specimen integrity by using aseptic technique, following department procedures and observing isolation procedures
- Track collected specimens by initialing, dating, and noting times of collection
- Maintain safe, secure, and healthy work environment by following standards and procedures
- Maintain quality results by following department procedures and testing schedule
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Perform data entry, record management, and bookkeeping.
- Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Assisted in training and onboarding new phlebotomists.
Bus Driver
Bertie County Schools
11.2013 - 01.2015
- Transport children to and from school on a daily basis safely and promptly according to daily schedule
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Identified and reported mechanical problems and safety hazards.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
- Taught students first-aid and emergency protocols in case of emergency.
Personal Care Aide
Quality Home Staffing
09.2012 - 09.2013
- Assisted clients with daily living activities for increased comfort and quality of life.
- Range of motion (ROM) and muscle strengthening exercises to maintain an optimal level of functioning
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Collaborated with healthcare professionals to provide comprehensive care, addressing both physical and emotional needs.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Maintained a safe, secure, and healthy patient environment by following policies and procedures
- Protects the home care agency by adhering to professional standards, home care policies and procedures, federal, state, and local requirements.
- Supported clients'' mental wellness through compassionate listening, empathetic responses, and encouragement during difficult times.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
Finance Officer/Administrative Assistant to the Director
GTC SERVICES LLC
09.2007 - 03.2012
- Set up financial system utilizing QuickBooks Software
- Wrote financial policy manual for company
- Reviewed employee travel & time sheets
- Performed heavy bank reconciliations and cash flow statements
- Worked closely with company's Resource Connector to identify new funding opportunities
- Routinely participated in the budget process
- Managed employee benefits program and filed quarterly taxes
- Calculated, prepared, and, invoices and account statements according to established procedures
- Accessed computerized financial information to answer questions related to specific accounts
- Reconciled and reported discrepancies found in records
- Answered questions for members and employees concerning services provided by company
- Adhered to federal and company regulations and policies
- Completed and mailed bills, contracts, policies, invoices and checks
- Computed, recorded, and proofread data, records and reports.
Education
Associate of Science - Emergency Medical Science
Roanoke Chowan Community College
Ahoskie, NC12.2024
Paramedic
Roanoke Chowan Community College
Ahoskie, NC08.2024
EMT, CNA 1, Phlebotomy
Martin Community College
Williamston, NC01.2013
High School Diploma -
Bertie High School
Windsor, NC01.2002
Skills
- Microsoft Office (Word, Excel, PowerPoint)
- QuickBooks Software
- ESO Software
- Aladtec Software
- NIMS 100
- NIMS 200
- NIMS 300
- NIMS 400
- NIMS 700
- NIMS 800
- Medical Billing and Coding
- Deadline-oriented
- File Management
- Data entry proficiency
- Document Review
- HIPAA Compliance
Certification
- EMT - Certified Emergency Medical Technician
- Basic Life Support
- Advanced Life Support
- Pediatric Life Support
- Career Readiness Certification
Reading for Information - 5
Locating Information - 5
Applied Mathematics - 5
Volunteer Experience
- Firefighter, Lewiston-Woodville Fire Department, 07/2016, Present
- Assistant Comptroller, Victory Temple COGIC, 07/2007, Present,
Set up financial system utilizing QuickBooks Software., Computes, records, and proofreads data, records and reports weekly., Assists in the performance of bank reconciliations and cash flow statements monthly, quarterly and yearly., Assists and oversees the accounting and financial reporting procedures of an organization., Routinely participates in the budget process., Assists in maintaining a system of internal controls to ensure the appropriate securing and use of funds, including assisting internal and external auditors., Assist in the management of all accounting transactions, budgets, and loan activity., Accesses computerized financial information to answer questions related to specific accounts., Reconciles and reports discrepancies found in records., Adheres to federal and organizational regulations and policies.
References
References available upon request.
Timeline
Billing Coordinator
Bertie County Emergency Services
05.2022 - Current
Captain
Bertie County Non-Emergency Transport
05.2018 - 05.2022
Emergency Medical Technician
Bertie County Emergency/Non-Emergency Transport
04.2016 - Current
Bus Driver
Bertie County Schools
11.2013 - 01.2015
Phlebotomist
Vidant Community Hospitals
07.2013 - 04.2016
Personal Care Aide
Quality Home Staffing
09.2012 - 09.2013
Finance Officer/Administrative Assistant to the Director
GTC SERVICES LLC
09.2007 - 03.2012
Associate of Science - Emergency Medical Science
Roanoke Chowan Community College
Paramedic
Roanoke Chowan Community College
EMT, CNA 1, Phlebotomy
Martin Community College
High School Diploma -
Bertie High School
- EMT - Certified Emergency Medical Technician
- Basic Life Support
- Advanced Life Support
- Pediatric Life Support
- Career Readiness Certification
Reading for Information - 5
Locating Information - 5
Applied Mathematics - 5
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