Kia Clark

Submit North Carolina and Virginia Medicaid mental health claims to North Carolina Managed Care Organizations and Virginia Department of Medicaid

• Interpret remittances/835 reports
• Research service authorizations
• Contact clinicians regarding documentation
• Collected and arranged financial information and entered details into QuickBooks financial management system.
• Created journal entry schedules to improve efficiency, support, and documentation of accounting processes.
• Helped with preparation of year-end and statutory accounts to compare past reports and evaluate financial health of company.
• Assisted comptroller with year-end financial audits.
• Prepared and processed journal entries to record in general ledger and maintain consistent documentation.
• Maintained integrity of general ledger and chart of accounts.
• Collected and reported monthly expense variances and explanations.
• Trained new employees on billing procedures.

• Verified patient NC Medicaid eligibility and authorization status
• Prepared daily cash deposit for pickup by Dunbar
• Entered payroll information into ADP database
• Worked well in a team setting, providing support and guidance.
• Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
• Resolved problems, improved operations and provided exceptional service.

• Submitted mental health claims weekly to NC Medicaid MCOs
• Calculated payroll for mental health professionals
• Assisted Director of Finance
• Identified, researched, and resolved billing variances to maintain system accuracy and currency.
• Entered details into accounts and tracked payments.
• Completed appeals of denied claims on patient bills.
• Updated documentation, reports, and spreadsheets with financial information.
• Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
• Researched and resolved billing discrepancies to enable accurate billing.
• Worked with multiple departments to check proper billing information.
• Generated monthly billing and posting reports for management review.

• Answered telephone calls and read emails to redirect calls and forward emails to appropriate personnel.
• Reviewed files and records to obtain information to respond to customer and client requests.
• Managed front desk area by welcoming and greeting visitors and responding to in-person requests.
• Proofread and edited the agency newsletter for accuracy and grammar.
• Trained and supervised employees on office policies and procedures.
• Volunteered to help with special projects of varying degrees of complexity.