Angelica Pinto
Senior Sales Associate
Williamston
Summary
Skilled communications professional with extensive experience in sales & customer service. Strong focus on teamwork, adaptability, and maintaining high standards in fast-paced environments. Known for effective listening, clear communication, and reliability.
Overview
7
7
years of professional experience
2022
2022
years of post-secondary education
Work History
Phone Surveyor
Logit Group
10.2024 - 05.2025
- Enhanced survey response rates by building rapport with respondents and utilizing effective communication skills.
- Improved customer satisfaction ratings with professional and empathetic interactions during calls.
- Enhanced overall team morale by maintaining a positive attitude and actively participating in collaborative efforts to ensure project success.
- Increased data accuracy by diligently following established protocols for phone surveys.
- Made up to 100+ calls per day.
Phone operator
Ring Savvy
08.2023 - 06.2024
- Taking up to 100+ calls per day speaking with hundreds of new potential or existing clients looking to speak with the attorney.
- Speaking to attorney's clients' and patching calls to attorney when needed.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Handled heavy call volume of up to 150+ calls per day.
Recruiter
NCSA College Recruiting
12.2022 - 08.2023
- Conducted phone interviews with high school students and their families to assess the applicants' relevant knowledge, skills, experience and aptitudes.
- Contacting families via emails, phone calls and text messages on a daily basis.
- Skilled at working independently and collaboratively in a team environment.
Sales Fronter
Medicare Advantage
03.2021 - 12.2022
- Outbound calling to Medicare members pitching additional Medicare benefits and increases during open enrollment period.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
Sales Representative
Colonial Moving
04.2020 - 03.2021
- Call center sales position selling moving services to clients
- Customers were looking to move anywhere within the country
- Was responsible for building sales contracts, answering clients' questions, calculating moving costs and taking their payments over the phone
- Outbound and inbound calling, leaving messages for clients and scheduling callbacks
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
Elite Data Management
01.2018 - 04.2020
- SEO (Search engine optimization) sales
- Cold calling business owners over the phone selling them SEO services and helping them expand their business presence online including their Google listing for their business.
- Responsible for closing deals over the phone on a daily basis while taking debit and credit card information over the phone.
Education
Medical Assistant (CMA) - Medical Assistant
Medical Institute of Palm Beach
Greenacres, FL 05.2001 - 06.2012
High School Diploma -
American Heritage High School
Delray Beach, FL01-2010
Skills
- Call center operations
- Proficient in typing at 55 WPM
- Strong organizational skills
- Customer engagement
- Effective multitasking
- Handling inbound and outbound calls
- Professional communication skills
- Collaborative negotiation techniques
- Lead generation via phone outreach
- Experience in conducting telephone interviews
- Administrative support
- Proficient in switchboard operations
Timeline
Phone Surveyor
Logit Group
10.2024 - 05.2025
Phone operator
Ring Savvy
08.2023 - 06.2024
Recruiter
NCSA College Recruiting
12.2022 - 08.2023
Sales Fronter
Medicare Advantage
03.2021 - 12.2022
Sales Representative
Colonial Moving
04.2020 - 03.2021
Sales Representative
Elite Data Management
01.2018 - 04.2020
Medical Assistant (CMA) - Medical Assistant
Medical Institute of Palm Beach
05.2001 - 06.2012
High School Diploma -
American Heritage High School
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