ANGELICA PINTO
Williamston
Summary
Over 8 years of sales and customer service experience. Experience with cold calling, working in fast paced call centers, appointment setting, recruiting, administrative work and more. Also equipped with knowledge of multiple systems and software's. Motivated to learn and succeed in any position.
Overview
7
7
years of professional experience
Work History
Phone Surveyor
Logit Group
10.2024 - Current
- Recognized as a top-performing Phone Surveyor multiple times, reflecting dedication to consistently deliver quality results to clients.
- Increased data accuracy by diligently following established protocols for phone surveys.
- Maintained exceptional call completion rates through active listening skills and persuasive techniques in overcoming objections from respondents.
- Administered phone interviews to survey participants.
Phone operator
Ring Savvy
08.2023 - 06.2024
- Taking up to 100+ calls per day speaking with hundreds of new potential or existing clients looking to speak with the attorney
- Speaking to attorney's clients' and patching calls to attorney when needed
- Responsible for taking accurate messages while using proper grammar and spelling while typing at a speed of 60 wpm
- Maintained Professionalism at all times while managing high call volumes
Recruiter
NCSA College Recruiting
12.2022 - 08.2023
- Responsible for responding to students who have an interest in playing a sport in college
- Contacting families via emails, phone calls and text messages on a daily basis
- Would perform an evaluation on students based on their academic performance, athletic skills and general interest in pursuing a college sport
Sales Fronter
Medicare Advantage
03.2021 - 12.2022
- Outbound calling to Medicare members pitching additional Medicare benefits and increases during open enrollment period
- Offering wonderful customer service, answering any and all questions and transferring clients to licensed Medicare specialist to take over the call and close the sale
Sales Representative
Colonial Moving
04.2020 - 03.2021
- Call center sales position selling moving services to clients
- Customers were looking to move anywhere within the country
- Was responsible for building sales contracts, answering clients' questions, calculating moving costs and taking their payments over the phone
- Outbound and inbound calling, leaving messages for clients and scheduling callbacks
Sales Representative
Elite Data Management
01.2018 - 04.2020
- SEO (Search engine optimization) sales
- Cold calling business owners over the phone selling them SEO services and helping them expand their business presence online including their Google listing for their business
- Responsible for closing deals over the phone on a daily basis while taking debit and credit card information over the phone
Education
Medical Assistant
Medical Institute of Palm Beach
Lake Worth, FL 06-2012
High School Diploma -
American Heritage High School
Delray Beach, FL 05-2010
Skills
- Call center processes
- Typing speed over 55 WPM
- Organization
- Customer service
- Multitasking Abilities
- Inbound and outbound calls
- Phone and email etiquette
- Negotiation
- Telemarketing
- Telephone interviewing
- Administrative tasks
- Switchboard operation
- Outbound sales
- Call Center Customer Service
Timeline
Phone Surveyor
Logit Group
10.2024 - Current
Phone operator
Ring Savvy
08.2023 - 06.2024
Recruiter
NCSA College Recruiting
12.2022 - 08.2023
Sales Fronter
Medicare Advantage
03.2021 - 12.2022
Sales Representative
Colonial Moving
04.2020 - 03.2021
Sales Representative
Elite Data Management
01.2018 - 04.2020
Medical Assistant
Medical Institute of Palm Beach
High School Diploma -
American Heritage High School
Similar Profiles
Mojekeh ChukwudubemMojekeh Chukwudubem
Data Collection Officer at Logit GroupData Collection Officer at Logit Group
Karen CasasKaren Casas
Telephone Research Interviewer at Logit GroupTelephone Research Interviewer at Logit Group
Nida KaziNida Kazi
Project Manager at Logit GroupProject Manager at Logit Group