Angelica Pinto
Williamston
Summary
Communications professional with a proven track record in enhancing survey response rates and improving customer satisfaction through effective communication. Demonstrates strong teamwork and adaptability in high-pressure environments, consistently maintaining professionalism and reliability.
Overview
8
8
years of professional experience
Work History
Phone Interviewer
Dynata
10.2024 - 05.2026
- Conducted phone interviews to gather data for market research projects.
- Engaged participants to ensure clear understanding of survey questions.
- Recorded responses accurately using designated software systems.
- Maintained participant confidentiality and followed ethical guidelines.
- Adhered strictly to company policies while conducting telephone interviews, including maintaining confidentiality of any personal information disclosed.
Phone operator
Ring Savvy
08.2023 - 06.2024
- Taking up to 100+ calls per day speaking with hundreds of new potential or existing clients looking to speak with the attorney.
- Speaking to attorney's clients' and patching calls to attorney when needed.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Delivered exceptional service through active listening, clear communication, and professional etiquette on each call handled.
- Handled heavy call volume of up to 150+ calls per day.
Recruiter
NCSA College Recruiting
12.2022 - 08.2023
- Conducted phone interviews with high school students and their families to assess the applicants' relevant knowledge, skills, experience and aptitudes.
- Contacting families via emails, phone calls and text messages on a daily basis.
- Skilled at working independently and collaboratively in a team environment.
Sales Fronter
Medicare Advantage
03.2021 - 12.2022
- Outbound calling to Medicare members pitching additional Medicare benefits and increases during open enrollment period.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Resolved problems, improved operations and provided exceptional service.
Sales Representative
Colonial Moving
04.2020 - 03.2021
- Call center sales position selling moving services to clients
- Customers were looking to move anywhere within the country
- Was responsible for building sales contracts, answering clients' questions, calculating moving costs and taking their payments over the phone
- Outbound and inbound calling, leaving messages for clients and scheduling callbacks
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Representative
Elite Data Management
01.2018 - 04.2020
- Executed targeted SEO sales strategies to increase client engagement
- Contacted business owners by phone to present tailored SEO service solutions.
Education
Medical Assistant (CMA) - Medical Assistant
Medical Institute of Palm Beach
Greenacres, FL06-2012
High School Diploma -
American Heritage High School
Delray Beach, FL05-2010
Skills
- Telephone interviewing
- Call center operations
- Call handling
- Customer engagement
- Phone lead generation
- Outbound sales strategies
- Call center support
- Effective multitasking
- Administrative support
- Data input
- Typing proficiency
- Proficient in computer applications
- Professional communication
- Negotiation skills
- Strong organizational skills
- Switchboard operations
- Professional workplace conduct
Timeline
Phone Interviewer
Dynata
10.2024 - 05.2026
Phone operator
Ring Savvy
08.2023 - 06.2024
Recruiter
NCSA College Recruiting
12.2022 - 08.2023
Sales Fronter
Medicare Advantage
03.2021 - 12.2022
Sales Representative
Colonial Moving
04.2020 - 03.2021
Sales Representative
Elite Data Management
01.2018 - 04.2020
Medical Assistant (CMA) - Medical Assistant
Medical Institute of Palm Beach
High School Diploma -
American Heritage High School