Summary
Overview
Work History
Education
Skills
Affiliations
Professional Development
Languages
Technology Skills
Awards
Timeline
Generic

ADRIANE WHITWORTH

Charlotte

Summary

Dynamic aviation professional with extensive experience in Inflight and ground service operations. vision in excelling customer service and operational efficiency. Proven expertise in FAA regulations and safety compliance, complemented by strong problem-solving abilities. Committed to enhancing passenger experiences and fostering teamwork, consistently achieving high service standards in fast-paced environments.

Overview

20
20
years of professional experience

Work History

Flight attendant- CLT

PIEDMONT AIRLINES
01.2022 - 05.2024
  • Enforcing safety regulations, demonstrating emergency procedures, and coordinating evacuation procedures in case of emergency
  • Greeting passengers, assisting with boarding and deplaning, attending to passenger requests, and providing information about the flight
  • Assist with carry-on baggage storage and delivered onboard announcements
  • Serving meals and drinks to passengers according to airline standards
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort
  • Enforced FAA and airline rules with passengers in business, economy and first class
  • Provided safety instructions to passengers prior to takeoff and landing
  • Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers
  • Followed safety, passenger and supply pre-flight checklists
  • Assisted passengers during deplaning process by providing directions or other information as requested
  • Prepared for takeoff and landing sitting in correct brace position on jumpseat
  • Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals
  • Took measures during unusual conditions to maximize safety of customers and crew
  • Ensuring the cleanliness and tidiness of the cabin throughout the flight
  • Performing preflight safety checks and monitoring passenger behavior
  • Providing basic first aid to passengers in need

Airport Operations and Customer Service-TYS

PIEDMONT AIRLINES
01.2017 - 05.2021
  • Greet passengers at check-in counters and assist with check-in processes, ticketing, and baggage handling
  • Guide passengers to the appropriate terminals, gates, and facilities within the airport
  • Address issues related to lost baggage, flight changes, missed connections, and other travel-related problems
  • Verify passenger documents, issue boarding passes, and assist passengers with boarding, including those with special needs or requests
  • Assist in maintaining a secure airport environment and report any suspicious activity or safety hazards
  • Maintain effective communication with airline staff, ground crew, and airport authorities to ensure smooth flight operations
  • Exceed passenger expectations by consistently providing exceptional customer service
  • Complete administrative duties, such as updating passenger records, documenting incidents, and handling cash and payment transactions accurately
  • Collaborate with colleagues to ensure the efficient functioning of the airline and the airport
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively
  • Assisted cabin crew members in pre-flight preparation tasks such as stocking food and beverage items and cleaning cabins
  • Checked luggage for proper weight distribution according to aircraft specifications
  • Assisted customers with ticketing, seating, and baggage handling requirements
  • Maintained client accounts by obtaining, recording and updating personal and financial information
  • Maintained cleanliness of work station by disposing trash properly and restocking supplies as needed
  • Ensured all boarding passes were printed accurately prior to flight departure time
  • Verified passenger documentation ensuring compliance with applicable laws and regulations

Senior Customer Service Coordinator

AMERICAN AIRLINES
01.2016 - 01.2017
  • Supervision, direction and monitoring of personnel to ensure our customers are receiving the best possible service
  • Responsible to ensure personnel comply with established rules and regulations
  • Supervising station agents
  • Ensuring compliance with operational procedures
  • Providing training resources
  • Resolving customer complaints
  • Maintaining a teamwork environment
  • Overseeing the smooth operations of all flights
  • Ensuring that all flight planning activities follow the Standard Operating Procedures (SOPs)
  • Responsible to ensure the protection and security of customers and company property at all times
  • Ensure quality service is provided in all areas of responsibility including facilities, customer handling, equipment and appearance of personnel
  • Responsible for maintaining station records, completing reports and any other administrative support required by Station Management
  • Supervise gates, catering, and agents and make sure our departures are on time

supervisor- reservation sales

UNITED AIRLINES
Houston
01.2012 - 12.2015
  • Leading and managing the performance of front line personnel that manage domestic and international reservations, Mileage Plus inquiries, baggage services, and Customer Relations while achieving call center performance objectives
  • Conducting staff scheduling, training, coaching, recognition, and performance improvement objectives plus other general Human Resource Management including disciplinary actions and updating personnel records
  • Developing and implementing planning strategies that support the corporate and divisional plans including United's Working Together Behaviors for Leaders, Create a Flyer-Friendly Experience, Improve Our Financial Performance, Be Safe and Reliable, and Build a Great Place to Work
  • Administering company and divisional policies and performing administrative and operational duties
  • Driving communications as an effective Change Agent while providing visibility to performance and continuously seeking opportunities that drive results
  • Complete understanding of division's Key Performance Measures and their business implications
  • Responsible for thorough knowledge of ancillary products including Avis, Hertz, Hotels.com, and The United Chase Visa card

INTERNATIONAL CITY TICKET OFFICE SUPERVISOR

CONTINENTAL AIRLINES
01.2004 - 12.2011
  • Managed a group of eight employees in four ticket offices in different cities in Sao Paulo and Rio de Janeiro; monitored their attendance, performance and completion of daily duties
  • Audited ticket offices' documents, including sales reports, accountable tickets, contracts and daily cash sales; presented the results to the Hub located in Houston on a monthly basis
  • Identified operational issues, client issues and internal needs from different departments
  • Prepared and submitted Annual Budget Report for four ticket offices including expenses, trying to minimize the costs or stay within the budget; carried out presentation in the Hub to the group of directors and finance using PowerPoint and Excel
  • Controlled all expenses based on the budget, including office supply, janitorial services, ground service equipment and transportation

Education

LICENSED MEDICAL AESTHETICIAN -

Tennessee School of Beauty
Knoxville, TN

BUSINESS ADMINISTRATION -

Universidad Candido Mendes
Rio de Janeiro, Brazil

PHYSICAL EDUCATION -

Universidade Gama Filho
Rio de Janeiro, Brazil

ENGLISH LANGUAGE COURSE -

Newham Language Centre
Cambridge, England

Skills

  • Knowledge of FAA Regulations
  • Ground Security Coordinator
  • OSHA Compliance Knowledge
  • Strong Prioritization Skills
  • Safety Compliance Practices
  • Collaborative Teamwork
  • Diversity Awareness
  • Team collaboration
  • Empathetic Communication

Affiliations

  • Pan Am Airlines
  • Cultural Center for Language Study
  • Iberia Airlines
  • United Airlines
  • Continental Airlines

Professional Development

  • Initial Training for new Hires, American Airlines, 04/01/16
  • Supervisor Training, United Airlines, Chicago, IL, 01/01/15
  • OSHA Certification training, United Airlines, Houston, TX, 01/01/14
  • Corporate Training - It's our Job, United Airlines, Houston, TX, 01/01/14
  • Corporate Training - Managing in a stressful world, United Airlines, Houston, TX, 01/01/13

Languages

3,5

Technology Skills

  • Microsoft Office Suite (Excel, Word, Outlook and PowerPoint)
  • PC and MAC

Awards

  • Officer of the Year, Continental Airlines, 2005
  • Outstanding Auditing, Continental Airlines, 1999
  • Employee of the Year, United Airlines, 1995
  • Employee of the Year, Pan Am, 1990
  • Ground Security Coordinator, American Airlines, 06/01/16

Timeline

Flight attendant- CLT

PIEDMONT AIRLINES
01.2022 - 05.2024

Airport Operations and Customer Service-TYS

PIEDMONT AIRLINES
01.2017 - 05.2021

Senior Customer Service Coordinator

AMERICAN AIRLINES
01.2016 - 01.2017

supervisor- reservation sales

UNITED AIRLINES
01.2012 - 12.2015

INTERNATIONAL CITY TICKET OFFICE SUPERVISOR

CONTINENTAL AIRLINES
01.2004 - 12.2011

LICENSED MEDICAL AESTHETICIAN -

Tennessee School of Beauty

BUSINESS ADMINISTRATION -

Universidad Candido Mendes

PHYSICAL EDUCATION -

Universidade Gama Filho

ENGLISH LANGUAGE COURSE -

Newham Language Centre

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