Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Stefanie Duncan

Matthews

Summary

Working professional with an eclectic background. Proven customer service skills enhance team efficiency and client satisfaction. Committed to safety and compliance, with a strong work ethic and integrity in all professional activities. Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Line Maintenance A&P Mechanic

Piedmont Airlines
07.2025 - Current
  • Stayed updated on current trends in aviation technology by attending relevant workshops maintaining cutting-edge knowledge within the field.
  • Assisted in ensuring timely completion of all required tasks and minimizing operational disruptions.
  • Diagnosed mechanical problems using advanced diagnostic tools and equipment, reducing downtime for repairs.
  • Collaborated with fellow mechanics to troubleshoot complex issues and develop innovative solutions for repairs.
  • Utilized technical manuals, schematics, and wiring diagrams to accurately diagnose issues with aircraft systems while adhering to industry standards for safety protocols.
  • Performed routine maintenance tasks such as oil changes, tire rotations, and brake checks to ensure optimal performance of aircraft systems.
  • Conducted comprehensive post-maintenance tests to verify proper functioning of repaired systems, ensuring safe operation before returning to service.
  • Maintained accurate records of all maintenance activities, ensuring compliance with regulatory requirements.
  • Repaired or replaced damaged components to restore aircraft functionality and extend service life.

Aircraft Detailer

CleanConfigurations
02.2025 - 07.2025
  • Collaborated with team members, effectively delegating tasks to complete large-scale projects on schedule.
  • Ensured customer satisfaction with meticulous attention to detail on every aircraft serviced.
  • Facilitated smooth operations within the team, fostering an environment conducive to cooperation and efficient workflow management.
  • Preserved aircraft value by routinely applying protective coatings to delicate surfaces.
  • Maintained high safety standards by properly handling hazardous materials during detailing processes.
  • Assisted in maintaining a clean and organized work environment, promoting safety and efficiency among the team.
  • Enhanced aircraft appearance by thoroughly cleaning interior and exterior surfaces.
  • De-greased aircraft exteriors using approved cleaning solvents and equipment.

Cashier

Lowes Home Improvment
05.2023 - 01.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Front Desk Receptionist

Grandis Evaluation Center
03.2022 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed all tasks in compliance with company policies and procedures.

Front Desk Receptionist

Crowne Plaza Hotels & Resorts Asheville
01.2021 - 03.2022
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Compiled and submitted daily reports on front desk activities, offering insights for process improvements.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
  • Greeted visitors warmly, creating positive first impression of organization.

Receptionist and Personal Assistant

Kern County Fair Grounds
07.2021 - 10.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Helicopter Mechanic

United States Navy
02.2016 - 02.2020
  • Followed safety procedures while analyzing issues and working on aircraft.
  • Collaborated with maintenance team members to complete projects on time and within budget constraints.
  • Maintained detailed records of all helicopter maintenance tasks performed, providing a clear audit trail for regulatory inspections.
  • Mentored junior mechanics in best practices, contributing to a skilled and knowledgeable workforce.
  • Logged maintenance notes regarding status of aircraft repairs.
  • Optimized workflow processes by coordinating with pilots, ground crew, and other support personnel as needed during scheduled maintenance events.
  • Reduced accident rates by implementing rigorous safety checks before each flight operation.
  • Achieved recognition for outstanding workmanship and dedication to safety, fostering a positive reputation among clients and peers.
  • Participated in ongoing training opportunities to stay current on industry standards and best practices.
  • Recorded maintenance actions in aircraft logbooks.

Retail Sales Associate

Harley Davidson Inc
11.2014 - 11.2015
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Assisted in setting up promotional displays to attract customer attention and boost sales.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.

Cashier

Lassens Natural Food And Vitamins
03.2012 - 12.2013
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.

Education

Bachelor of Arts - Psychology

California State University, Bakersfield
Bakersfield, CA
05-2021

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cleaning and sanitizing
  • Team collaboration
  • Cash handling
  • Reliability and punctuality
  • Written and verbal communication
  • Product restocking
  • Product knowledge

Languages

Spanish
Limited Working

Interests

  • Avid Reader
  • DIY and Home Improvement
  • Cooking
  • I participate in low-impact exercises to strengthen core muscles
  • Gym Workouts
  • Animal Care
  • Yoga
  • Animal Welfare Advocacy
  • Creative Writing

Timeline

Line Maintenance A&P Mechanic

Piedmont Airlines
07.2025 - Current

Aircraft Detailer

CleanConfigurations
02.2025 - 07.2025

Cashier

Lowes Home Improvment
05.2023 - 01.2024

Front Desk Receptionist

Grandis Evaluation Center
03.2022 - 04.2023

Receptionist and Personal Assistant

Kern County Fair Grounds
07.2021 - 10.2021

Front Desk Receptionist

Crowne Plaza Hotels & Resorts Asheville
01.2021 - 03.2022

Helicopter Mechanic

United States Navy
02.2016 - 02.2020

Retail Sales Associate

Harley Davidson Inc
11.2014 - 11.2015

Cashier

Lassens Natural Food And Vitamins
03.2012 - 12.2013

Bachelor of Arts - Psychology

California State University, Bakersfield

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Stefanie Duncan