Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Richardson

Charlotte

Summary

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

20
20
years of professional experience

Work History

Deal Assurer

Cisco
01.2022 - Current
  • Ensures that new, existing, and renewing accounts understand and adhere to the SFC Policy
  • Drives the SFC process for all stakeholders from Qualification to Booking
  • Validates the customer scope for automation of the entitlement process and scale of operations
  • Works with the Account Team to validate the existing eligible Install Base (IB) to meet complete coverage requirements
  • Collaborates with the finance to structure a pricing model that benefits both Cisco and the customer
  • Collaborates with Legal to structure an agreement that protects Cisco and outlines the agreed-upon terms and conditions for future reference
  • Provides ongoing support to the current Account Team and Cisco Asset Manager (CAM) for the duration of an SFC agreement

Business Intelligence Analyst

Cisco
01.2022 - Current
  • Analyzes complex business problems and issues using data from internal and external sources to provide insight to decision-makers.
  • Identifies and interprets trends and patterns in datasets to locate influences. Constructs forecasts, recommendations, and strategic/tactical plans based on business data and market knowledge.
  • Creates specifications for reports and analysis based on business needs and required or available data elements.
  • May provide consultation to users and lead cross-functional teams to address business issues.
  • May directly produce datasets and reports for analysis using system reporting tools.

Renewals Manager

Cisco
01.2022 - Current
  • Develop a knowledge base of the end-to-end renewal cycle, including up-sells and closing timely contracts for assigned accounts.
  • Focus on selling the existing portfolio (Services, DNA, and Security subscriptions) and new offers.
  • Build deep relationships with customer executives and partners to understand objectives and accelerate their path to value.
  • Monitor and report the state of customer relationships, pipeline, forecasts, and new prospects.
  • Support Account Manager in negotiations to drive integrity of the renewal portion of the agreement.

Digital Sales Development Representative

Citrix
01.2022 - 01.2022
  • Engage SMB business prospects through phone and email campaigns to increase marketing objectives and build a high-volume sales pipeline.
  • Consult and educate SMB businesses across multiple verticals while effectively communicating cloud SaaS content collaboration technologies with both technical and non-technical customers within the SMB space
  • Use internal CRM and Salesforce to maintain the company database with essential account and sales information.
  • Lead potential and current clients through the full sales cycle as a point of contact between Account Executives, Sales Engineers, and prospects.

Supervising Agent

Globe Life Liberty National
01.2020 - 01.2022
  • Responsible for training a growing team of agents to become effective at capturing new business.
  • Promoted from an insurance producer to supervising agent within 2 months due to high performance. Invited to Liberty Nationals’ prestigious Leadership Academy to be a part of a 3-day leadership summit and skills development academy.
  • Consistently met and exceeded sales objectives. Initiated an aggressive campaign on cold calling.
  • Provide life and supplemental health insurance customized to suit individual needs.
  • Qualified for Torch Club at Liberty National, which ranks those in the top echelon of producing Supervising Agents.
  • Licensed in NC, VA, SC, and GA

Inbound Sales Representative

Lenovo
01.2016 - 01.2020
  • Was responsible for achieving daily matrix and meeting a quarterly quota, aided in building a positive image of Lenovo by recommending products as per customers’ needs
  • Maintained up-to-date and accurate knowledge of new product releases and promotions to offer the best solutions to customers for their needs.
  • Controlled the sales process through probing questions to provide the best options for the customer.
  • Maintained a professional, yet comfortable experience to lead customers in closing sales.
  • Advised customers on how a product is beneficial in terms of cost and efficiency, as well as addressed and positively resolved their concerns/inquiries, and/or placed their sales orders.

Inbound Sales Representative

Time Warner Cable
01.2015 - 01.2016
  • Sold TWC products and services to achieve monthly revenue and sales quotas through a proactive consultative needs analysis with new and existing customers.
  • Educated customers on all Time Warner products, services, and cost-effective packages along with competitors’ offers.
  • Successfully promoted residential products and services, such as digital video, high-speed Internet, and digital
  • The phone offered by Time Warner Cable to both existing and potential subscribers averages over 50 calls per day.
  • Effectively utilized a variety of database systems to capture information, retrieve records of customer transactions and escalations, inquiries, complaints, or comments, as well as actions taken.
  • Consistently achieved monthly revenue and sales quotas in digital recorders, data, and phone services.

AT&T Team Lead

Alorica Inc.
01.2012 - 01.2014
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Developed clear and measurable goals and timelines for the team based on individual, team, and company goals.
  • Effectively trained 24 new associates each cycle for 6 weeks in a classroom setting with the AT&T curriculum.
  • Assisted associates with test preparation; provided classroom assessment, preparing associates with skills to work independently in a call center environment.

Medical Assistant Externship

Atlanta Gastroenterology
01.2011 - 01.2011
  • Worked closely with the administrative teams to ensure office operations ran smoothly and efficiently in this fast-paced medical treatment center.
  • Employed my extraordinary customer service and patient relation skills at the reception/registration desk in verifying patients’ demographic information and accurately registering new patients or updating the info in the automated patient registration system.
  • Verified patients’ insurance and benefits eligibility before scheduled appointment and when required, researched and collaborated with patients and appropriate personnel to rectify the situation; and collected patient co-payments.
  • Effectively communicated with various health insurance companies to verify patient coverage and obtain authorization for special tests or referrals
  • Traced delinquent claims and accounts that were sent to collections and worked diligently to assist patients in reconciling their past-due accounts

Security Forces Response Force Member

United States Air Force
01.2006 - 01.2007
  • Performed air base defense functions contributing to the force protection mission.
  • Assist the base military personnel and military police in enforcing the state-of-the-art electronic and physical security barriers for the nuclear weapons either individually or as part of team patrol movements using both mounted and dismounted tactical drills, battle procedures, and convoys.
  • Ensured guarding requirements for 50 nuclear weapons maintenance events, overseeing $126M in critical nuclear alert assets.
  • Strongly enforce entry control requirements at the base gate and immediately report suspicious activities or attempted entrances of unauthorized personnel; conduct security patrols to detect, respond to, and neutralize incidents involving restricted access, which has made undetected penetration of the highly secured site much harder for the potential adversary, terrorist, criminal, or political activists.
  • Conducted offensive security tactics in confined spaces to restore breached security and provide the final barrier or element of an integrated security plan to ensure our vital assets were protected.

Education

Bachelor of Science - Business

University of Phoenix
Phoenix
11.2025

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Salesforce
  • Consultative sales
  • Sales forecasts
  • Oral and written communication

Timeline

Deal Assurer

Cisco
01.2022 - Current

Business Intelligence Analyst

Cisco
01.2022 - Current

Renewals Manager

Cisco
01.2022 - Current

Digital Sales Development Representative

Citrix
01.2022 - 01.2022

Supervising Agent

Globe Life Liberty National
01.2020 - 01.2022

Inbound Sales Representative

Lenovo
01.2016 - 01.2020

Inbound Sales Representative

Time Warner Cable
01.2015 - 01.2016

AT&T Team Lead

Alorica Inc.
01.2012 - 01.2014

Medical Assistant Externship

Atlanta Gastroenterology
01.2011 - 01.2011

Security Forces Response Force Member

United States Air Force
01.2006 - 01.2007

Bachelor of Science - Business

University of Phoenix

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Shawn Richardson