Yosary Perez
Charlotte
Summary
Patient Coordinator with 6+ years of experience in healthcare administration, specializing in records management, insurance processing, and patient care. Demonstrates strong problem-solving skills and attention to detail, ensuring compliance and enhancing patient satisfaction. Proficient in Spanish and adept at optimizing office management and scheduling for improved clinic efficiency.
Experienced Management Trainee successful at adapting to changing conditions and efficiently learning new processes.
Overview
5
5
years of professional experience
Work History
Front desk
Integrative rheumatology
Charlotte
11.2024 - Current
- Manage front desk operations while fostering positive patient relationships, coordinating appointments, and maintaining efficient clinic workflow
- Worked with cross-functional teams to
- achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Patient Coordinator
Riccobene Associates Family Dentistry
09.2023 - 08.2024
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Answered incoming calls, directed them to appropriate personnel and took messages.
- Greeted customers warmly and made them feel welcome.
- Resolved conflicts between employees in a timely manner.
- Participated in professional development workshops related to supervisory topics.
- Assisted in the development of new training programs for employees.
- Maintained records of employee attendance, absences, and tardiness.
- Monitored employee performance and provided feedback.
Treatment Coordinator/Social Media Marketing
Sacksteder Orthodontics
05.2022 - 11.2022
- Supported social media marketing efforts, boosting office visibility
- Streamlined patient assessment workflow by integrating digital records, x-rays, and treatment plans, enabling dentists to make data-driven diagnostic decisions
- Managed comprehensive patient documentation system while coordinating treatment plans, enhancing practice efficiency and patient care quality
- Developed social media marketing strategies and content creation to boost practice visibility and patient engagement across digital platforms
Office Coordinator
Charlotte DentalPro
08.2021 - 05.2022
- Streamlined office workflow procedures and managed patient records while coordinating administrative operations, ensuring efficient dental practice operations
- Provided exceptional front-desk support, handled patient inquiries, and maintained positive relationships with visitors while managing treatment plan communications
- Managed appointment scheduling and patient registration efficiently
- Handled multi-line phone system and patient greetings with professionalism
- Verified insurance eligibility, resolving billing issues effectively
- Prepared accurate patient charts and consent forms, ensuring confidentiality
- Opened and closed office, maintaining operational smoothness
- Managed calls and communications, ensuring efficient office operations
- Maintained filing system, enhancing document accessibility
Front Desk
Charlotte DentalPro
Charlotte
09.2020 - 08.2021
- Managed office calls and meetings, enhancing team efficiency
- Welcomed and assisted visitors, ensuring a positive experience
- Streamlined office procedures, improving workflow adherence
- Handled patient records and issues, ensuring satisfaction
- Facilitated treatment plans, resolving patient concerns effectively
Office Assistant
Ole Mexican Foods
11.2019 - 03.2020
- Processed driver paperwork, ensuring accurate sales transactions
- Verified company checks, ensuring financial accuracy
- Updated digital files, improving document management
Education
High School Diploma -
North Mecklenburg High School
Charlotte, NC06.2018
Skills
- Customer Service
- Data Entry
- Insurance
- Patient Care
- Administrative
- Scheduling
- Spanish
- Problem Solving
- Communication
- Team Leadership
- Social Media Marketing
- Records Management
- Office Management
- EMR Epic
Languages
Native, Native
Timeline
Front desk
Integrative rheumatology
11.2024 - Current
Patient Coordinator
Riccobene Associates Family Dentistry
09.2023 - 08.2024
Treatment Coordinator/Social Media Marketing
Sacksteder Orthodontics
05.2022 - 11.2022
Office Coordinator
Charlotte DentalPro
08.2021 - 05.2022
Front Desk
Charlotte DentalPro
09.2020 - 08.2021
Office Assistant
Ole Mexican Foods
11.2019 - 03.2020
High School Diploma -
North Mecklenburg High School