Ahlana Burney
Durham
Summary
Customer-focused professional with experience in personalized support, schedule coordination, and record management. Builds strong relationships and resolves challenges with professionalism. Supports efficient operations and empowers individuals to achieve their goals.
Overview
4
4
years of professional experience
Work History
Front Desk
Triangle Dermatology Associates
Durham
05.2024 - Current
- Greeted patients and created a welcoming, professional front-office environment while maintaining strict patient confidentiality and HIPAA compliance.
- Verified patient demographic and insurance information to ensure accurate registration and an efficient check-in/check-out process.
- Managed appointment scheduling through Nextech, resolved scheduling conflicts, and optimized provider availability.
- Operated a multi-line phone system to efficiently answer patient inquiries, schedule appointments, and coordinate follow-up visits, ensuring timely communication of schedule updates.
- Maintained accurate electronic patient records while safeguarding confidential patient information.
- Assisted with insurance verification, copay collection, patient billing, payment processing, and explanation of billing and payment options.
- Collaborated with physicians, nurses, and clinical staff to coordinate patient care, streamline patient flow, and reduce wait times, contributing to a seamless patient experience.
- Demonstrated professionalism, empathy, and excellent communication skills while assisting patients from diverse backgrounds and handling sensitive situations.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
Administrative Assistant
Clear Path Clinic
St. Petersburg
12.2022 - 01.2024
- Greeted patients, ensured confidentiality, and verified insurance eligibility and benefits to facilitate smooth check-in process.
- Operated a multi-line phone system, addressing customer concerns and scheduling appointments as needed.
- Managed calendars on Outlook and Google to mitigate scheduling conflicts.
- Processed claims and coordinated patient billing and payment processing, balancing daily ledger.
- Operated a multi-line phone system, addressed customer concerns, and scheduled appointments.
- Collaborated with outside agencies to enhance patient care and professional education.
- Monitored controlled substance log while performing monthly record-keeping and medication tracking.
- Assessed inventory levels, coordinated replenishment, and maintained access logs in restricted areas.
Education
Master of Education - Higher Education: Student Affairs
Liberty University
Lynchburg, VA05-2026
Bachelor of Arts - Interdisciplinary Social Science
University of South Florida
Tampa, FL12-2023
Skills
Administrative & Technical Skills
- Microsoft Office Suite
- Google Drive/Google Workspace
- Electronic Health Records (EHR)
- Data Management
- Appointment Scheduling
- Insurance Verification
- Resource Management
Healthcare Software
- Kareo/Tebra
- Nextech
- Availity
- MDToolbox
- Claim Shuttle
- Onebox
Patient and Customer Service
- Patient Management
- Customer Service
- Electronic Record Keeping
Communication and Teamwork
- Team Collaboration
- Team Player
- Conflict Resolution
Customer Issue Resolution
- Decision-Making
- Problem Resolution
- Forward Thinking
- Adaptability
- Multitasking excellence
Workplace Professionalism
- Motivated Toward Individual and Team Goals
- Strong Organizational Skills
Languages
English
Native/ Bilingual
German
Limited
Accomplishments
- Member of The National Society of Leadership & Success August 2017- Present
- Member of German National Honors Society August 2013- May 2017
Timeline
Front Desk
Triangle Dermatology Associates
05.2024 - Current
Administrative Assistant
Clear Path Clinic
12.2022 - 01.2024
Master of Education - Higher Education: Student Affairs
Liberty University
Bachelor of Arts - Interdisciplinary Social Science
University of South Florida