Yasmine Lopez

• Answering multi line phones and directing calls to the appropriate coordinators/dept
• Assisting clients, both walk in and establish information regarding all the services that the agency offers
• Answering questions and offering answers and solutions to clients struggling with a multitude of crisis situations
• Registering clients for Anger Management and Dose classes, obtaining confidentially sensitive documents and ensuring that all paperwork is properly filled out then uploaded into the appropriate system
• Manage agency wide Calendar, Schedule meetings, reserve meeting rooms
• Check in clients and collect payments, as well as other necessary documents such as, insurance cards, intake forms, and annual update forms
• Generate ID badges for clients to gain access to the facility
• Reconcile and generate end of the day financial reports
• Serve as security monitor/ vigilant of all areas where clients and staff meet
• Problem Solver
• First line of communication with clients in crisis, so oftentimes we must listen and obtain a mass amount of confidentially sensitive information and decide on the best first step to serve clients
• Serve as a hub of resources for clients in need of several services.

Responsible for accurate and timely submission of claims, response to denials, and re-bills of insurance claims

• Responsible for all aspects of insurance follow-up and collections including interfacing with internal and external departments to resolve discrepancies through charge corrections, payment corrections, writeoffs, refunds or other methods
• Edit claims (DNB, Coverage Changes, Claim Edits, Stop Bills) within scope of authority (or escalate as needed) to meet and satisfy billing compliance guidelines for electronic submission
• Contact insurance carriers to obtain authorizations and referral approvals for services and procedures
• Research medical records to gather information and substantiate medical justification for procedures as required by insurance carriers
• Submits requested medical information to insurance carrier
• Responsible for the analysis and necessary corrections of patient invoices or accounts as it pertains to clean claim submissions or re-bills
• Responsible for maintaining work queues
• Access, review and respond to third party correspondence via Document Management system
• Research and resolve a variety of issues relating to posting of payments and charges, insurance denials, secondary billing issues, credit balances, sequencing of charges, and non-payment of claims
• Contact patients, physicians and insurance companies to obtain information necessary for invoice or account resolution through write-offs, reversals, adjustments, refunds or other methods
• Verify claims adjudication utilizing appropriate resources and applications
• Post payments (Insurance and/or Patient) and denials to patient invoices/accounts in a timely and accurate manner
• Reconcile accounts, research and resolve a variety of issues relating to posting of payments and charges, insurance denials, secondary billing issues, sequencing of charges, and non-payment of claims
• Respond to any assigned correspondence in a timely, professional, and complete manner
• Identify issues and/or trends and provide suggestions for resolution to management, including payer, system or escalated account issues
• May maintain data tables for systems that support Patient Accounting operations
• Evaluate carrier and departmental information and determines data to be included in system tables
• Read and interpret EOB’s (Explanation of Benefits)
• Maintain basic understanding and knowledge of health insurance plans, policies and procedures
• Accurately and thoroughly document the pertinent collection activity performed
• Participate and attend meetings, training seminars and in-services to develop job knowledge
• Meets/Exceeds Productivity and Quality standards.
• Improved revenue cycle efficiency by streamlining processes and implementing best practices.
• Negotiated payment arrangements with patients experiencing financial difficulties, reducing write-offs and maintaining positive relationships with clients.
• Managed patient account collections for increased revenue recovery.
• Audited patient accounts for discrepancies, resolving issues for timely reimbursement.
• Analyzed financial data to identify trends and areas of improvement within the revenue cycle process.
• Trained new employees on company-specific systems, tools, and processes for efficient integration into the team.
• Provided exceptional customer service to patients, addressing concerns and answering inquiries related to billing and insurance coverage.
• Collaborated with cross-functional teams to improve overall revenue cycle performance.
• Coordinated closely with clinical staff to ensure proper documentation was submitted for accurate billing purposes.
• Maintained up-to-date knowledge of payer policies, regulations, and guidelines, ensuring compliance throughout the revenue cycle process.
• Reduced outstanding accounts receivable balances through diligent follow-up and effective communication with payers.
• Balanced and reconciled accounts.
• Reached out to insurance companies to verify coverage.
• Contacted responsible parties for past due debts.
• Identified and resolved payment issues between patients and providers.
• Supported management by processing invoices and documents with consistent on-time delivery.
• Generated invoices upon receipt of billing information and tracked collection progress.
• Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
• Collaborated with cross-functional teams to develop comprehensive financial strategies for clients.

• Educating patients about Sliding fee scale option for those who are uninsured or underinsured
• Assisting patients with language/educational/medical barriers with SFS process
• Assist patients to process UNCFA applications
• Assist with processing Presumptive Medicaid applications
• Refer patients to Medicaid for screening
• Check for patients Medicaid Eligibility and coverage
• Call patients to advise of SFS requirements for new or renewal applications
• Coordinate with Refugee Agencies to assist in the Eligibility process for new patients
• Check for UNCFA approval or denial
• Answer calls and email in a timely manner
• Serve as clinical support
• Serve as interpreter
• Gather, enter and update data
• Create and generate spreadsheets and reports for SFS/UNCFA/MEDICAID
• Schedule patients.
• Organized, reviewed, and filed paperwork for secure recordkeeping.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Greeted every guest with personable approach and provided knowledgeable service.

• Answering multi line phones/responding to emails and scheduling patients as needed or as based on treatment plan
• Assisting clients, both walk in and established with information regarding all the services that the practice offers
• Answering clients with paperwork and checkin/checkout process
• Registering clients that are new to the practice, as well as maintaining accurate and up to date records on all patients
• Translate documents and interpret treatment planning for spanish speaking clients
• Check in clients and collect payments, as well as other necessary documents such as, covid questionaire forms, and annual update forms
• Establish and maintain rules for clients to gain access to the facility
• Reconcile and generate end of the day financial reports
• Maintain a clean and orderly office
• Seat patients/Take X Rays as needed/ seat patients/ Clean operatories and prepare for next procedure/Sterilize instruments
• Complete end of day procedures and transport daily deposit to the bank.

• Answering multi line phones and directing calls to the appropriate coordinators/dept
• Assisting clients, both walk in and established with information regarding all the services that the agency offers
• Answering questions and offering answers and solutions to clients struggling with a multitude of crisis situations
• Registering clients that are newly diagnosed or new to the county, obtaining confidentially sensitive documents and ensuring that all paperwork is properly filled out then uploaded into the appropriate system
• Manage department Calendar, Schedule meetings, reserve meeting rooms
• Check in clients and collect payments, as well as other necessary documents such as, insurance cards, intake forms, and annual update forms
• Establish and maintain rules for clients to gain access to the facility
• Reconcile and generate end of the day financial reports
• Serve as security monitor/ vigilant of all areas where clients and staff meet
• Problem Solver/ De escalate problem situations so that security does not have to trespass patients
• First line of communication with clients in crisis, so oftentimes we must listen and obtain a mass amount of confidentially sensitive information and decide on the best first step to serve clients
• Serve as a hub of resources for clients in need of several services.

• Answering multi line phones and directing calls to the appropriate coordinators/dept
• Assisting clients, both walk in and establish information regarding all the services that the practice offers
• Register new clients , obtaining data and other necessary documents and ensuring that all paperwork is properly filled out then uploaded into the appropriate system
• Schedule Patients accordingly as determined by the treatment plan
• Manage practice Calendar, Schedule meetings
• Check in clients and collect payments, as well as other necessary documents such as, insurance cards, intake forms, and annual update forms
• Reconcile and generate end of the day financial reports
• Assist Patients with routine treatment planning questions.

• Educating members on the many aspects and benefits of the vacation ownership and travel membership they have acquired as well as distinguishing the differences between the two
• Assisting members with logging on to the member website, navigating through the system, troubleshooting problems
• Conflict resolution with regard to issues such as, financial discrepancies, service discrepancies, and common issues due to lack of information or knowledge on how to effectively use the services provided
• I assist members with deciding which service best suits the current need and route calls accordingly
• I generate daily excel spreadsheets to account for daily revenue, as well as inbound/ outbound calls that indicate the type of service that I provided the member
• Generate email communications to members, affiliation department and respond to time sensitive emails accordingly
• I reach out to members for utilization or service calls / quality control
• Collect annual membership dues with a focus on multiple year dues collections
• Create outlook calendar to schedule appointments for follow ups with members
• Meet daily quota for calls/ revenue
• Contact members regarding QA letters regarding cancelations, questions, concerns and need for assistance
• I also contact members regarding returned invoices.

• Collecting data regarding property status, condition, needs, and time frame for work to be done for the client
• Generating spreadsheets daily for staffing for the purpose of record/ prioritizing /time efficiency/and organization
• Handling high volume calls
• Coordinating with clients as well as staff to work together to meet the needs of the clients as efficiently as possible and in a timely manner.

• Bagging / boxing members purchased items
• Assisting members with large items and placing them in their vehicle
• Helping members find and price match items they desire
• Clothing
• Merchandising
• Maintenance
• Translator.

• Assisting the Vice Principal in an administrative support capacity
• Working with children with disabilities
• Soft Social Work/ Reaching out to the parents of our students to educate them on the services available to them as well as their children within the community
• Boosting the awareness of the rights of the parents, as well as the student body
• Generating/Drafting/Creating documents that kept the department in accordance with time sensitive issues as well as legal matters
• I multitasked daily, taking many inbound calls and making many outbound calls, attending meetings throughout the district, as well as assisting students and their parents.

• Discussing treatment plans with my patients
• Informing them of specific details and outlining the importance of their dental health as well as pointing out the correlation between their Dental/Medical health
• Offering/Selling services to my patients that were beneficial to them, such as, Cleanings, Whitening sessions, Braces, and Night guards
• Providing care and support to throughout procedures while assisting the Doctor perform the procedure
• Responsibilities also included: ordering materials, scheduling appointments, verifying insurance, taking X-rays, Preparing rooms for procedures, breaking down rooms and sterilizing instruments in accordance with OSHA standards.

• Discussing treatment plans with my patients
• Informing them of specific details and outlining the importance of their dental health as well as pointing out the correlation between their Dental/Medical health
• Offering/Selling services to my patients that were beneficial to them, such as, Cleanings, Whitening sessions, Braces, and Night guards
• Providing care and support to throughout procedures while assisting the Doctor perform the procedure
• Responsibilities also included: ordering materials, scheduling appointments, verifying insurance, taking X-rays, Preparing rooms for procedures, breaking down rooms and sterilizing instruments in accordance with OSHA standards.

• Care and maintenance of instruments and perform pedo/general assisting
• Discussing treatment plans with my patients
• Informing them of specific details and outlining the importance of their dental health as well as pointing out the correlation between their Dental/Medical health
• Offering/Selling services to my patients that were beneficial to them, such as, Cleanings , Whitening sessions, Braces, and Night guards
• Providing care and support to throughout procedures while assisting the Doctor perform the procedure
• Responsibilities also included: ordering materials, scheduling appointments, verifying insurance, taking X-rays, Preparing rooms for procedures, breaking down rooms and sterilizing instruments in accordance with OSHA standards.

• Monitor Casino/Hotel fire safety Equipment/Instruct Fire Safety Courses for employees
• My role consisted of many tasks including, but not limited to: Monitoring cameras located throughout the property to assure the overall wellness and safety of all who were within as well as about the property
• Properly documented any and all incidences, safety violations, and or criminal activities that occurred as well contacting and working with the Police Department as needed
• Implemented a schedule to assess the fire extinguishers maximum functionality throughout the entire property to assure that were being replaced as often as needed
• I supervised a team to carry out the task properly and in accordance with the rules and regulations of the Atlantic City Fire Department
• Working with the ACFD, I coordinated and instructed fire safety classes for the security department as well as all other departments within the property.