Willie Golden Jr
Concord
Summary
Professional and Dedicated individual with 8+ years of experience in the Human Resources field coupled with experience in Customer Service and administrative dues. Responsible for collecting information necessary for me off, including demographics changes, payroll and 401K information Experienced with finance verification Comfortable handling high volume workload on a daily basis. Proficient with Mac OS system, Microsoft Office Tools, Windows, IOS, Excel, Soap ware, PC Literate Military Leadership Experience Shipping and receiving warehouse inventory. Driver Manager providing encouragement and direction to drivers related to transportation, dispatch and safety activities. Established cooperative and effective working relationships with team to facilitate efficient driving practices. Maintained current knowledge of program rules, regulations, requirements and routine records. Reliable driver manager commended for efficient on-time deliveries and an excellent sense of direction. Familiarity with all local towns and roads. Quality-driven and personable with outstanding coordination and organizational skills. .
Overview
12
12
years of professional experience
1
1
Certification
Work History
Driver Manager
Zion A Transport
Charlotte
03.2024 - Current
- Conducted annual reviews of each driver's performance, attendance record and qualifications.
- Researched new technologies that could improve operational efficiency.
- Evaluated route changes to determine their efficiency and cost-effectiveness.
- Scheduled routes for drivers based on delivery requirements and availability.
- Responded promptly to inquiries from customers about shipment delays or problems.
- Coordinated with vendors to ensure timely delivery of supplies or materials.
- Reconciled monthly benefit statements from vendors to ensure accuracy of information in the payroll system.
- Performed manual calculations for retroactive pay adjustments or special payments as required.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Maintained detailed records of all wage calculations and deductions.
- Reviewed timesheets for accuracy before submitting them to accounting department.
- Prepared reports related to wages, taxes, garnishments, 401K contributions and benefits packages.
- Audited existing procedures to identify areas where improvements could be made.
- Ensured all vehicles were properly maintained according to manufacturer specifications.
- Adhered to all applicable laws and regulations governing the transportation industry.
- Kept track of driver hours and miles to achieve maximum productivity in given hours.
- Coordinated load planning for drivers to minimize dispatch delays.
- Tracked driver behavior, timekeeping and attendance.
Central Transport
Human Resources Administration
Charlotte
07.2022 - 01.2024
- Monitored the condition of cargo throughout transit and reported any irregularities promptly.
- Communicated with dispatchers to receive instructions regarding routes, deliveries, and pick-ups.
- Inspected truck before and after trips, reporting any mechanical issues or damages immediately.
- Organized and loaded cargo for safe transport, using appropriate tools and equipment.
- Stopped periodically to inspect vehicle systems such as tires, lights, brakes, gas, oil, water levels.
- Analyzed employee surveys to identify areas needing improvement in the workplace.
- Explained human resources policies and procedures to employees.
- Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
- Initialized background checks for potential new hires.
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Managed employee onboarding with enriching internal and external training development of both online and traditional environments.
- Coordinated employee engagement activities to boost morale and productivity.
- Coordinated responses to unemployment claims and participated in hearings as necessary.
- Assisted with loading and unloading freight when necessary or requested by customers.
- Organized paperwork related to shipments including bills of lading, manifests.
- Monitored shipments for accuracy, completeness, and compliance with safety regulations.
Customer Service Rep
Geodis Logistics
Concord
11.2021 - 07.2022
- Customer Service Representative II responds to customer inquiries by telephone or e-mail to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer.
- Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
- Utilization of customer relationship applications of databases to record active and research product information.
- Responsible for matching client needs to products and services. Daily tasks include taking inbound calls and making outbound calls, scheduling new tasks.
- Signed clients up for medical, dental, and vision
- Open cases work for error resolution for medical, dental, and vision coverage
- Served as liaison between insurance companies and clients.
- Annual Enrollment for medical, dental, and vision coverage.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Managed multiple projects simultaneously while meeting strict deadlines.
- Assisted in the development and implementation of payroll policies and procedures.
- Coordinated new hire onboarding activities such as running background checks and entering employee data into payroll system databases.
- Developed positive relationships with customers through friendly interactions.
Human Resources Specialist
US Army
11.2013 - 11.2021
- Human Resources Sergeant.
- Recruiting and interviewing potential applicants on experience, skills, and education.
- Drawing up plans for future personnel hiring procedures and goals.
- Performing administrative tasks.
- Overseeing employee health and safety procedures.
- Analyzed workforce data to develop strategies that address recruitment needs.
- Developed and implemented new employee onboarding process.
- Drafted offer letters and employment contracts according to company guidelines.
- Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
- Provided guidance to managers on disciplinary action and performance management.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Assisted in developing policies and procedures for the Human Resources Department.
- Supported workforce planning and staffing strategies to align with organizational goals and objectives.
- Reviewed job descriptions, identified necessary changes and updated accordingly.
- Conducted exit interviews with departing employees to identify areas of improvement in the organization.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted testing of software and systems to ensure quality and reliability.
Education
Bachelor of Science - Business Administration
DeVry Education Group
Charlotte, NC12-2024
High School -
Sumter High School
Certification
- Professional In Human Resources
- SHRM Certified Professional
- Senior Professional in Human Resources
- SHRM Senior Certified Professional
- Certified Compensation Professional
- Certified Employee Benefit Specialist
References
References available upon request.
Timeline
Driver Manager
Zion A Transport
03.2024 - Current
Central Transport
Human Resources Administration
07.2022 - 01.2024
Customer Service Rep
Geodis Logistics
11.2021 - 07.2022
Human Resources Specialist
US Army
11.2013 - 11.2021
Bachelor of Science - Business Administration
DeVry Education Group
High School -
Sumter High School