Kayla Patterson
Hope Mills
Summary
Strategic and analytical professional with a strong background in fleet management. Known for effective communication and problem-solving skills, contributing to improved delivery times and exceptional customer service.
Overview
8
8
years of professional experience
Work History
Driver Manager
Taylor Express
Hope Mills
08.2022 - Current
- Facilitated route optimization planning to improve delivery times and reduce fuel costs.
- Enhanced customer communication by addressing inquiries and resolving issues promptly.
- Managed fleet maintenance coordination to minimize downtime and extend vehicle lifespan.
- Oversaw regulatory compliance to ensure adherence to transportation laws and industry standards.
- Conducted data analysis and reporting to monitor driver performance and operational metrics.
- Developed performance improvement plans for underperforming drivers to boost overall productivity.
- Executed driver scheduling based on availability and delivery requirements to maximize efficiency.
- Reviewed and assessed driver behavior to identify areas for improvement and training needs.
- Collaborated with cross-functional teams to streamline operations and enhance service delivery.
- Tracked driver behavior, timekeeping and attendance.
- Scheduled routes for drivers based on delivery requirements and availability.
- Managed the daily operations of a fleet of drivers and vehicles.
- Tracked drivers and tractors to maximize utilization.
- Coordinated with vendors to ensure timely delivery of supplies or materials.
- Responded promptly to inquiries from customers about shipment delays or problems.
Store Manager
Circle K
Fayetteville
06.2018 - 08.2022
- Implemented visual merchandising strategies to optimize product displays and increase customer engagement.
- Monitored compliance with operational standards to ensure a safe and efficient work environment.
- Executed budgeting and forecasting to maintain financial health and operational efficiency.
- Led team meetings to communicate objectives, share feedback, and foster collaborative problem solving.
- Enhanced customer experience by addressing feedback and streamlining service processes.
- Coordinated promotional events to drive sales and increase store visibility in the community.
- Managed payroll and scheduling to ensure adequate staffing and meet operational needs.
- Conducted regular audits of inventory levels to improve accuracy and reduce shrinkage.
- Trained staff on best practices for inventory control and loss prevention strategies.
- Resolved conflicts among team members to maintain a positive work atmosphere.
- Analyzed sales data to identify trends and adjust strategies for improved performance.
- Established relationships with vendors to negotiate favorable terms and improve supply chain efficiency.
- Promoted safety protocols and conducted training sessions to minimize workplace accidents.
- Collaborated with upper management to align store goals with corporate objectives.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Performed regular price checks to ensure competitive pricing.
Education
High School Diploma -
Cornerstone Christian Academy
Townsend, GA06-2008
Skills
- Route optimization
- Fleet management
- Regulatory compliance
- Data analysis
- Customer communication
- Active listening
- Employee scheduling
- Problem solving
- Attention to detail
- Time management
- Conflict resolution
- Strategic planning
- Empathy and patience
- Customer service
- Team building
- Stress management techniques
- Effective communication
- Technology-savvy
- Strong leadership qualities
- Visual merchandising
- Budgeting and forecasting
- Inventory control
- Staff training
- Opening and closing procedures
- Staff management
- Hourly shift management
Timeline
Driver Manager
Taylor Express
08.2022 - Current
Store Manager
Circle K
06.2018 - 08.2022
High School Diploma -
Cornerstone Christian Academy