VIRAL PATEL
HOLLY SPRINGS
Summary
To obtain a full-time position in the field of Information Technology with an emphasis on technology integration; special interests include DBA, Analysis, Security and Support. Seeking an opportunity to contribute to a dynamic team at MetLIfe.
Overview
15
15
years of professional experience
Work History
DevOps / Technical Support Engineer
Credit Suisse
05.2015 - Current
- Monitoring all CSAR applications, This includes:
- Monitoring trade flow rates (trade processing)
- Providing support to team in all 3 regions (APAC, EMEA and AMER). Experienced in data analysis for solving client issues.
- Analyzing the issues and resolving the same, proposing a workaround to maintain business continuity and ensuring minimum business downtime. Identifying the critical issues and taking prompt and effective actions spontaneously.
- Providing the end user communications for critical issues like service delays/disruptions with ETA’s. Daily system and application heal checks are performed to ensure the smooth running of the application. Handling user queries related to reports, daily job schedules/Database management and providing the solutions within the specified SLA’s.
- Conducting weekly incident/problem management calls within the development team. Engage in PRB calls with development team to track the status of the release. Release of the components to the production system after high level verification.
- Communicate workarounds to be followed to L1 and L2 till the issue/work order gets completed/resolved. Raising issues to development team and working with them closely for permanent fixes through calls.
- Collect, validate and publish deployment tasks for my area prior to deployment activity and monitor the deployment to report any issues that may occur due to deployment.
- Provide daily operational support to end-user for administration access, profiles and passwords, resulting in a satisfied internal customer base.
- Ensure the safety of information systems assets and protect systems from unauthorized access.
- Provide training and supporting documentation for end users.
- Experience working with ServiceNow. Remedy and Heat for Incident tracking/ticketing systems.
Manager of Operations
Dry Clean Spot
01.2009 - 05.2015
- Successfully managed a Dry-Cleaning Business, increasing sales by 40 percent through exceptional customer service and family value.
- Maintain PC’s and Server: Software installations on server and stations, updates, and data entry.
- Develop marketing campaigns to increase visibility of the Dry Cleaner; analyzed market demographics, defined the target market, and determined advertising placement.
- Maintain expenses below budget through accurate planning, waste reduction, purchasing and cost-effective operating procedures.
- Investigated and resolved quality and service complaints, ensuring customer satisfaction and repeat business.
Education
Bachelor - Information Technology
Campbell University
Buies Creek, NCBachelor of Business Administration -
Campbell University
Buies Creek, NCSkills
Microsoft SQL Server
T-SQL / PowerShell
Unix, Linux, Windows Operating System
ServiceNow
Database Management
Unix/Shell and PLSQL Programming
Document Management
System Testing
Timeline
DevOps / Technical Support Engineer
Credit Suisse
05.2015 - Current
Manager of Operations
Dry Clean Spot
01.2009 - 05.2015
Bachelor - Information Technology
Campbell University
Bachelor of Business Administration -
Campbell University
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