Lukas Cassick
Charlotte
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
11
11
years of professional experience
Work History
Field Support Center - Technical Support Engineer
Johnson Controls
Charlotte
03.2022 - 07.2025
- Remote call center setting to assist JCI-employed control providers and authorized representatives based in all of North America.
- Troubleshot third-party control system integration issues.
- Operated Metasys hardware and software toolsets in a private lab configuration, with VM servers, to replicate on-site situations.
- Provided technical and process instruction when callers had limited training or experience. This was achieved through live screen sharing for mentoring, or proactive learning content.
- Analyzed and interpreted Wireshark MS/TP or BACnet over IP captures to troubleshoot field-reported problems.
- Consulted sales reps and design engineers with pre-bid product selections and design drawings.
- Consulted with regional managers on strategies to reduce their region's training deficiencies.
Senior Controls Engineer II
Johnson Controls
Albany
05.2014 - 03.2022
- Designed, configured, and serviced technically complex building control systems for the customer's facility. Created flow diagrams, sequence of operations, bill of materials, network layouts, schedules, and electrical schematics as required.
- Developed and tested software programs necessary to operate the system per customer facility requirements' intent.
- Selected, ordered, and tracked the delivery of materials for assigned jobs.
- Assisted in the validation of complete system functionality and solved problems with subcontractors and other trades to ensure proper operation.
- Provided field change information to the team for the creation of as-built drawings and software.
- Kept management, JCI contractors, and customers informed of job progress and issues.
- Participated in coordination and release meetings with sales and service operations.
- Assisted in performing site-specific training for owners and operators on the total building control system.
Education
Associate of Applied Science - Computer Information Systems
Hudson Valley Community College
Troy, NY08-2021
Associate of Science - HVAC Technical Services
Hudson Valley Community College
Troy, NY05-2009
Skills
- BACnet protocol
- Wireshark
- Microsoft SQL Server
- Energy Management
Timeline
Field Support Center - Technical Support Engineer
Johnson Controls
03.2022 - 07.2025
Senior Controls Engineer II
Johnson Controls
05.2014 - 03.2022
Associate of Applied Science - Computer Information Systems
Hudson Valley Community College
Associate of Science - HVAC Technical Services
Hudson Valley Community College
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