Victoria Rowan
Kinston
Summary
I am a hard-working individual who is not afraid of a challenge. With every employment that I have had, I always try to go above and beyond because that is what I believe I am supposed to do as a Christian and as a person. I am passionate about my work and love to gain additional education and experience in any field of work that I pursue.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Optometric Technician
MyEyeDr
11.2024 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
Assistant Teacher
Opendoor Preschool
07.2023 - 10.2024
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Worked with teachers to design lesson plans and coordinate activities for classes.
Sales Associate
Piggly Wiggly
04.2023 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Personal Care Aide
Somerset Court of Goldsboro
06.2021 - 04.2022
- Assisted clients with daily living activities for increased comfort and quality of life.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Crew Member/Crew Trainer
McDonalds
12.2018 - 05.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Bachelor of Science - Music Education With Minor in Religion
University of Mount Olive
Mount Olive05-2024
Associate of Science -
Lenoir Community College
Kinston, NC05-2019
High School Diploma -
Lenoir County Early College High School
Kinston05-2019
Skills
- Dentrix software proficiency
- Expert Patient Care
- OSHA and infection control adherence
- Exceptional Microsoft Excel skills
- Insurance processing
- Practice management software
- Medical terminology proficiency
- Confidentiality and HIPAA
- Written and oral communication skills
- Excellent customer service
Certification
- Dental Receptionist
- Infection Control
- HIPAA
- Medical Office Emergencies
- CPR
Timeline
Optometric Technician
MyEyeDr
11.2024 - Current
Assistant Teacher
Opendoor Preschool
07.2023 - 10.2024
Sales Associate
Piggly Wiggly
04.2023 - 07.2023
Personal Care Aide
Somerset Court of Goldsboro
06.2021 - 04.2022
Crew Member/Crew Trainer
McDonalds
12.2018 - 05.2019
- Dental Receptionist
- Infection Control
- HIPAA
- Medical Office Emergencies
- CPR
Bachelor of Science - Music Education With Minor in Religion
University of Mount Olive
Associate of Science -
Lenoir Community College
High School Diploma -
Lenoir County Early College High School
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