Veronica Caudle
Charlotte
Summary
Bilingual professional with over 7 years Wells Fargo Corporate Security Incident management and response experience. Innovative problem solver with a penchant for "outside the box" thinking. Quick study and excellent communicator seeking my next challenge.
Overview
7
7
years of professional experience
Work History
Security Response Center Technical Analyst
Wells Fargo
07.2020 - 11.2021
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting within the Wells Fargo footprint.
- Collaborated with different lines of businesses to ensure completion of projects.
- Programmed XR150, XR500, and XR550 alarm panels.
- Project manager for phone line to cell migration.
- Built test accounts in mastermind to prepare for programming and testing.
- Created reports to monitor the status of multiple projects.
- Collaborated with management to establish standards and strategies for delivering changes to analytical procedures.
- Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
- Applied knowledge of IT best practices to tackle new challenges and make educated decisions.
- Developed comprehensive documentation outlining system specifications and procedures, facilitating seamless knowledge transfer among team members.
- Trained new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team.
- Collected and monitored incoming data from sources such as remote sensors, third party vendors, and visual inspection.
- Streamlined processes through the development and implementation of automation tools, resulting in improved efficiency.
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
Security Response Center Senior Analyst
Wells Fargo
08.2014 - 07.2020
- Provided communication of security incidents to relevant stakeholders and law enforcement agencies.
- High performer in a high volume, fast paced environment.
- Calmly, efficiently, and effectively handled crisis situations involving bank robberies, business disruptions, and other high-risk incidents.
- Worked closely with security agents to ensure prompt incident response.
- Created and updated Strongbox cases to manage security incidents.
- Acted as SME for the SRC by handling inbound questions relating to physical security concepts, practices, principles and standards.
- Processed crystal reports for cash vaults utilizing SAP Crystal Reports.
- Retrieved footage of crimes such as bank robberies using 3VR Client Software and escalated to security agent.
- Facilitated monthly team shift meetings.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Collaborated with stakeholders to identify business needs and data sources.
- Identified patterns and trends in large data sets and provided actionable insights.
Education
Associate of Arts - Paralegal
Central Piedmont Community College
05-2009
Skills
- Technical analysis
- Quality assurance
- Data analysis
- Interpersonal and written communication
- 7 Years Business Implementation
- 7 Years of Strategic Planning
- 7 Years with Wells Fargo Security Response Center
- Advanced knowledge of Microsoft Suite and Google Docs
- Bilingual in Spanish
- Client Relationship Management
Accomplishments
CPG 2017 Top Performer Service Excellence Award
Timeline
Security Response Center Technical Analyst
Wells Fargo
07.2020 - 11.2021
Security Response Center Senior Analyst
Wells Fargo
08.2014 - 07.2020
Associate of Arts - Paralegal
Central Piedmont Community College
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