Veronica Caudle
Charlotte
Summary
Bilingual professional with over 10 years Wells Fargo Corporate Security Incident management and response experience. Innovative problem solver with a penchant for "outside the box" thinking. Quick study and excellent communicator seeking my next challenge.
Overview
11
11
years of professional experience
Work History
Security Response Center Technical Analyst
Wells Fargo
07.2020 - Current
- Enhance system performance by identifying and resolving technical issues through thorough analysis and troubleshooting within the Wells Fargo footprint.
- Collaborate with different lines of businesses to ensure completion of projects.
- Program XR150, XR500, and XR550 alarm panels.
- Project manager for phone line to cell migration.
- Build test accounts in mastermind to prepare for programming and testing.
- Create reports to monitor the status of multiple projects.
- Collaborate with management to establish standards and strategies for delivering changes to analytical procedures.
- Implement software updates across multiple platforms, maintaining optimal functionality and security standards.
- Apply knowledge of IT best practices to tackle new challenges and make educated decisions.
- Develop comprehensive documentation outlining system specifications and procedures, facilitating seamless knowledge transfer among team members.
- Train new hires on company-specific tools, systems, and best practices to ensure smooth integration into the team.
- Collect and monitor incoming data from sources such as remote sensors, third party vendors, and visual inspection.
- Streamline processes through the development and implementation of automation tools, resulting in improved efficiency.
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
Security Response Center Senior Analyst
Wells Fargo
08.2014 - 07.2020
- Provided communication of security incidents to relevant stakeholders and law enforcement agencies.
- High performer in a high volume, fast paced environment.
- Calmly, efficiently, and effectively handled crisis situations involving bank robberies, business disruptions, and other high-risk incidents.
- Worked closely with security agents to ensure prompt incident response.
- Created and updated Strongbox cases to manage security incidents.
- Acted as SME for the SRC by handling inbound questions relating to physical security concepts, practices, principles and standards.
- Processed crystal reports for cash vaults utilizing SAP Crystal Reports.
- Retrieved footage of crimes such as bank robberies using 3VR Client Software and escalated to security agent.
- Facilitated monthly team shift meetings.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Collaborated with stakeholders to identify business needs and data sources.
- Identified patterns and trends in large data sets and provided actionable insights.
Education
Associate of Arts - Paralegal
Central Piedmont Community College
Charlotte, NC05-2009
Skills
- Technical analysis
- Quality assurance
- Data analysis
- Interpersonal and written communication
- 10 Years Business Implementation
- 7 Years of Strategic Planning
- 10 Years with Wells Fargo Security Response Center
- Advanced knowledge of Microsoft Suite and Google Docs
- Bilingual in Spanish
- Client Relationship Management
Accomplishments
CPG 2017 Top Performer Service Excellence Award
Timeline
Security Response Center Technical Analyst
Wells Fargo
07.2020 - Current
Security Response Center Senior Analyst
Wells Fargo
08.2014 - 07.2020
Associate of Arts - Paralegal
Central Piedmont Community College
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