Trinity Watson
Leland
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medication Assistance Specialist
Novant Health New Hanover Regional Medical Center
06.2019 - Current
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects and specified use.
- Set up and modified patient profiles to include current medications and insurance details.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Entered and processed patients' prescriptions into internal system.
- Sent and handled electronic requests for new medications and medication refills.
- Verify patient's financial eligibility Patient Assistance Programs and grants.
- Obtain prior authorizations.
- Handle appeals for denied medications.
- Submit applications to pharmaceutical company to acquire free medication and assistance.
- Input all patient data regarding claims and prior authorizations into system accurately.
- Reached out to insurance carriers to obtain prior authorization for prescriptions.
- Researched denied claims and contacted insurance companies to resolve issues.
Lead Pharmacy Technician
CVS Pharmacy
09.2011 - 05.2019
- Stocked, labeled and inventoried medication to keep accurate records.
- Counted, measured, and compounded medications following standard procedures.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Supervised pharmacy technicians and coordinated day-to-day assignments.
- Reviewed and verified customer information and insurance provider information.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for a pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
Education
Bachelor of Arts - Anthropology
Western Carolina University
Cullowhee, NC05.2010
Skills
- Medicare and Medicaid processing
- Patient education and counseling
- Confidentiality and HIPAA
- FDA Drug Safety Guidelines
- Updating Medication History
- Team Leadership
- PBM knowledge
- Medication dispensing
- Patient Assistance
- Attention to Detail
- Inventory management
- Teamwork and collaboration
- Organizational skills
- EPIC/Willow
- QS1
- Effective communication skills
Certification
- CPhT - Certified Pharmacy Technician
- North Carolina pharmacy technician license
Timeline
Medication Assistance Specialist
Novant Health New Hanover Regional Medical Center
06.2019 - Current
Lead Pharmacy Technician
CVS Pharmacy
09.2011 - 05.2019
Bachelor of Arts - Anthropology
Western Carolina University
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