Tracy Lett
Sanford,NC
Overview
15
15
years of professional experience
Work History
Income Maintenance Caseworker III (Lead Worker)
Lee County Department Of Social Services
06.2019 - Current
- Have working knowledge of all functions of the unit, including agency and state policies and procedures
- Advise caseworkers correct performance of job duties
- Assist caseworkers with NC FAST navigation
- Resolve issues that arise when working cases in NC FAST
- Acting as hearing officer in resolving client appeals of agency decisions
- Oversee training of new staff
- Answer Medicaid policy for caseworkers
- Agency contact for other counties
- Complete second party reviews
- Assist with special projects and mass changes
Income Maintenance Caseworker II
Lee County Department Of Social Services
01.2011 - 07.2019
- Maintained a caseload for Family & Children's Medicaid
- Performed annual re-certifications and processing changes within the time standard and according to policy
- Processed in-person, mail-in and on-line applications for Medicaid within the time standard
- Rotated in-take and back-up duties
- Responsible for Transitional Medicaid caseload
Income Maintenance Caseworker I
Lee County Department Of Social Services
03.2010 - 02.2011
- Accepted and evaluated applications for Family and Children's Medicaid
- One of two Intake workers
- Interviewed clients in person, verified information and processed applications within the time standard
Administrative Support Assistant I
Lee County Board Of Elections/Emergency Management
07.2008 - 03.2010
- Registered voters
- Maintained registration records in a computerized system
- Prepared variety of reports
- For Emergency Management, my duties included processing account payables in the MUNIS system and provided general support to all staff
Education
Associate of Arts - University Transfer
Central Carolina Community College
Sanford, NC05.2006
High School Diploma -
Pinecrest High School
Southern Pines, NC06.1989
Timeline
Income Maintenance Caseworker III (Lead Worker)
Lee County Department Of Social Services
06.2019 - Current
Income Maintenance Caseworker II
Lee County Department Of Social Services
01.2011 - 07.2019
Income Maintenance Caseworker I
Lee County Department Of Social Services
03.2010 - 02.2011
Administrative Support Assistant I
Lee County Board Of Elections/Emergency Management
07.2008 - 03.2010
Associate of Arts - University Transfer
Central Carolina Community College
High School Diploma -
Pinecrest High School