BRITTANY GIVENS
Forest City
Summary
Detail-oriented professional with expertise in customer service and eligibility determination. Skilled in client assessment and policy interpretation, fostering strong relationships to enhance service delivery.
Overview
16
16
years of professional experience
Work History
Income Maintenance Caseworker III
Rutherford County Department Of Social Services
Spindale, NC
09.2019 - Current
- Assessed client eligibility for public assistance programs using comprehensive case evaluations.
- Coordinated with community resources to facilitate access to services and benefits.
- Managed caseloads, ensuring timely processing of applications and renewals for assistance programs.
- Conducted in-depth interviews to gather necessary documentation and information from clients.
- Trained New Hires to ensure their success in assessing client eligibility for public assistance.
Customer Service Representative
Carter Bank & Trust
Shelby, NC
07.2010 - 09.2019
- Resolved customer inquiries regarding account balances, transactions, and bank services efficiently.
- Educated clients on banking products, enhancing understanding and promoting appropriate financial solutions.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
Education
No Degree - Education
Gardner-Webb University
Boiling Springs, NCSkills
- Customer service
- Verbal and written communication
- Relationship building
- Maintains confidentiality
- Clerical skills
- Eligibility determination
- Policy interpretation
- Compliance standards
- Economics
- Interviewing techniques
- Client assessment
- Sound mathematical reasoning
Timeline
Income Maintenance Caseworker III
Rutherford County Department Of Social Services
09.2019 - Current
Customer Service Representative
Carter Bank & Trust
07.2010 - 09.2019
No Degree - Education
Gardner-Webb University