Toni Davis
Henderson
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. in addition to having the ability to empathize and empower individuals in the community.
Overview
18
18
years of professional experience
Work History
Office Administrative Assistant
Disability Claimant Consultants
Henderson, NC
08.2009 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Created and updated records and files to maintain document compliance.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Targeted Adult Case Manager
Coordinated Health Services
Henderson, NC
04.2009 - 08.2009
- Navigated challenging situations with diplomacy, tact, and cultural sensitivity, fostering trust between clients and service providers.
- Increased client satisfaction by consistently maintaining a high level of professionalism and empathy in all interactions.
- Developed strong rapport with diverse clientele through active listening skills, empathy, and respect for individual experiences.
- Coordinated closely with healthcare providers to ensure seamless delivery of services across multiple domains.
- Fostered positive relationships with clients'' families and support networks to facilitate successful long-term outcomes.
Intensive In-Home Qualified Professional
Professional Group Living
Henderson, NC
03.2008 - 04.2009
- Assisted clients in achieving self-sufficiency by helping them develop goal-setting skills and supporting their steps towards independence.
- Increased client engagement by establishing rapport and trust, using active listening and empathy during sessions.
- Monitored client progress by regularly reviewing treatment goals, adjusting interventions as needed to optimize results.
- Maintained accurate documentation of client interactions, progress reports, and case notes according to regulatory requirements.
- Supported clients in navigating community resources by connecting them with appropriate services such as housing assistance, mental health counseling, or substance abuse treatment programs.
Habilitation Technician
Hamilton Services
Greensboro, NC
02.2007 - 01.2008
- Transported residents to and from appointments and other activities to encourage mobility.
- Supervised and assisted residents with grooming, personal hygiene, meal planning and housekeeping to promote activities of daily living.
- Noted client responses and results to facilitate interventions and assessment through proper documentation.
- Assisted clients in achieving their personal goals through tailored therapeutic approaches and regular progress monitoring.
Education
Bachelor of Arts - Sociology
North Carolina A & T State University
Greensboro, NC2007
High School Diploma -
Northern Vance High School
Henderson, NC05.2002
Skills
- Verbal Communication
- Schedule Management
- Document Preparation
- Scheduling appointments
- Referral Linkage
- Skill Building
Timeline
Office Administrative Assistant
Disability Claimant Consultants
08.2009 - Current
Targeted Adult Case Manager
Coordinated Health Services
04.2009 - 08.2009
Intensive In-Home Qualified Professional
Professional Group Living
03.2008 - 04.2009
Habilitation Technician
Hamilton Services
02.2007 - 01.2008
Bachelor of Arts - Sociology
North Carolina A & T State University
High School Diploma -
Northern Vance High School
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