Yayre Mendoza Benitez
Salisbury
Summary
Adept at fostering positive client relations and streamlining office operations, my tenure at Food Lion honed my expertise in data entry and verbal communication. By implementing efficient systems and maintaining confidentiality, I significantly enhanced customer satisfaction. My bilingual proficiency and problem-solving skills have been pivotal in managing diverse administrative challenges. Being a bilingual asset has come in helpful every single day being that we live in such a large Spanish speaking area and speaking more than one language is pivotal in order to reach everyone concretely.
Overview
1
1
year of professional experience
Work History
Office Administrative Assistant
Food Lion
10.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Established administrative work procedures to track staff's daily tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma - 12th Grade
Salisbury High School
Salisbury, NC05.2020
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Fluent bilingualism
- Customer service
- Problem-solving
- Language translation
- Customer support
- Document translation
- Call management
- Account management
- Time management
- Multitasking and organization
- Empathy and patience
- Team collaboration
- Active listening
- Verbal and written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Administrative Assistant
Food Lion
10.2023 - Current
High School Diploma - 12th Grade
Salisbury High School
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