Summary
Overview
Work History
Education
Skills
Timeline
Generic

TILOVON CRITE

Charlotte

Summary

With hands-on experience, eager to learn new skills and advance knowledge. Proven track record of exceeding sales targets and providing effective product solutions to customers. Offering 3 years of experience in responding to routine product questions and achieving sales targets.

Experienced in providing individualized support to clients, focusing on enhancing daily living skills and promoting independence within structured environments. Developed and implemented engaging activities that facilitated social interaction and improved communication skills, while collaborating with multidisciplinary teams to assess client needs and tailor support plans. Monitored client progress and documented behavioral changes, ensuring compliance with care plans and safety protocols, which contributed to a secure environment and reduced incidents. Background in retail sales includes customer service, product recommendations, and loyalty program enrollment, demonstrating strong communication skills and an ability to maintain organized sales areas.

Overview

5
5
years of professional experience

Work History

Day Support Counselor

Nevins Inc
Charlotte
06.2023 - Current
  • Provided individualized support to clients, enhancing their daily living skills and promoting independence in a structured environment.
  • Developed and implemented engaging activities that facilitated social interaction and improved communication skills among participants.
  • Collaborated with multidisciplinary teams to assess client needs and tailor support plans for optimal outcomes.
  • Monitored client progress and documented behavioral changes, ensuring compliance with established care plans and safety protocols.
  • Conducted regular safety checks and maintained a secure environment, reducing incidents and promoting client well-being.
  • Maintained accurate records of client progress and interactions.
  • Developed and implemented daily activities for clients to participate in.
  • Collaborated with other professionals to ensure quality care for clients.
  • Monitored the behavior of clients on a daily basis, intervening when necessary.
  • Created an environment that promoted dignity, respect, safety, security, and self-determination for all clients.

Sales Associate

Nike Clearance Store
Concord
12.2020 - 03.2023
  • Sales background
  • Took incoming phone calls and answered them with information about products, services, store hours, policies, and promotions.
  • Customers received merchandise recommendations based on their needs and preferences.
  • Assisted customers in enrolling in loyalty programs and submitting paperwork.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Performed floor moves, merchandising, display maintenance, and housekeeping to keep sales areas well-stocked, organized, and current.

Education

High School -

Mallard Creek High School
Charlotte, NC

Some college - Sports Medicine

Central Piedmont Community College
Charlotte, NC

Skills

  • Retail sales
  • Customer service
  • Client support
  • Daily living skills
  • Activity development
  • Team collaboration
  • Safety protocols
  • Secure environment
  • Client interaction
  • Loyalty program enrollment
  • Merchandising strategies
  • Phone communication

Timeline

Day Support Counselor

Nevins Inc
06.2023 - Current

Sales Associate

Nike Clearance Store
12.2020 - 03.2023

High School -

Mallard Creek High School

Some college - Sports Medicine

Central Piedmont Community College
TILOVON CRITE