Tanylia Brooks
Greensboro
Summary
Recent Biology graduate with experience in direct support services, customer service, student mentoring, and community volunteer work. Compassionate and dependable professional with strong communication, interpersonal, and problem-solving skills. Experienced in supporting individuals with diverse needs, building positive relationships, and working effectively in team-oriented environments. Committed to providing high-quality service, fostering meaningful connections, and contributing to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Day Support Counselor
Array Of Brighter Beginnings
Gastonia, NC
03.2026 - Current
- Supported daily activities for individuals with developmental disabilities, enhancing engagement and participation.
- Assisted in implementing individualized support plans tailored to clients' unique needs and preferences.
- Facilitated group activities promoting social skills and teamwork among participants.
- Monitored client progress, documenting observations to inform care adjustments and improvements.
- Provided emotional support, fostering positive relationships with clients to build trust and confidence.
- Participated in training sessions to enhance knowledge of best practices in client care and support strategies.
- Engaged in problem-solving discussions, contributing ideas for improving program effectiveness and client satisfaction.
Direct Support Professional
Abound Health
Greensboro, NC
06.2025 - 05.2026
- Assisted individuals with daily living activities, promoting independence and self-advocacy.
- Developed personalized care plans based on individual needs and preferences.
- Implemented behavioral support strategies to enhance clients' emotional well-being.
- Collaborated with healthcare professionals to ensure comprehensive care delivery.
- Monitored client progress, documenting changes and communicating updates effectively.
- Facilitated recreational activities that promoted social skills and community involvement.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Customer Service Associate
Walmart
Greensboro, NC
11.2023 - 05.2025
- Managed inventory levels, restocking shelves to enhance product availability for customers.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Assisted customers with inquiries, providing accurate product information and resolving issues efficiently.
- Assisted customers with online grocery orders, ensuring accuracy and timeliness in fulfillment.
- Managed inventory levels to optimize stock availability and reduce waste.
- Operated scanning systems for efficient order processing and tracking.
- Collaborated with team members to streamline order picking and packing procedures.
- Resolved customer inquiries regarding product availability and delivery options promptly.
- Implemented improvements in workflow processes to enhance overall efficiency in order fulfillment.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Bachelor of Science - Biology
North Carolina A&T State University
Greensboro, NC12.2025
Skills
- Self-care techniques
- Positive reinforcement
- Mental health support
- Confidentiality practices
- Customer service
- Critical thinking
- Data entry
- Active listening
- Conflict resolution
- Computer proficiency
- Microsoft Excel
- Client relations
- Complaint resolution
- Problem-solving
- Time management
- Attention to detail
- Organizational skills
- Decision-making
- Verbal communication
- Teamwork and collaboration
- Lab safety protocols
- Laboratory techniques
- Molecular biology
- Sample preparation
- Chemical handling
- Scientific writing
- Pipetting techniques
- Chemical storage
- Hazardous waste disposal
- Cleaning and organizing
- Self-motivated and disciplined
- Order picking
- Material handling
- Sorting and labeling
- Receiving and processing shipments
- Reliability
Accomplishments
While working at Abound health I received employee of the month in January 2026. Receiving the recognition reflected my commitment to helping others, maintaining a positive attitude, and going above and beyond to ensure the safety and success of those in my care.
Certification
Basic Life Support (CPR and AED)
Timeline
Day Support Counselor
Array Of Brighter Beginnings
03.2026 - Current
Direct Support Professional
Abound Health
06.2025 - 05.2026
Customer Service Associate
Walmart
11.2023 - 05.2025
Bachelor of Science - Biology
North Carolina A&T State University