TERESA MASSIE
Manns Harbor
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Reliable Medical Support professional with 16 years of experience in healthcare environment. Expertly assist with office operations and physician support by gathering patient information, data entry, triage, record keeping and practicing HIPAA protocols. Versatile medical secretary possessing first-rate communication skills and personable demeanor demonstrated across 16 years in patient-focused roles. Excellent knowledge of medical terminology and billing procedures. Experienced in transcription, bookkeeping, records management and industry software applications.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Register of Deeds
Dare County
Manteo, NC
05.2021 - Current
- Ensured secure storage for all recorded documents, safeguarding confidential information against unauthorized access or loss.
- Enhanced the efficiency of the Deeds office by implementing streamlined processes and procedures.
- Continuously updated knowledge of industry trends, legislative changes and best practices to provide up-to-date advice and guidance to clients and staff members alike.
- Conducted thorough quality control checks on recorded documents to maintain accuracy and compliance with legal requirements.
- Provided exceptional customer service by efficiently handling inquiries from the public, attorneys, and title companies.
- Developed strong relationships with local government agencies, facilitating smooth interdepartmental collaboration.
- Managed daily operations for the Register of Deeds office, ensuring timely recording of documents and efficient service delivery.
- Maintained a comprehensive knowledge of applicable laws and regulations to provide accurate guidance to stakeholders.
- Optimized workflows by identifying areas for improvement within existing systems, contributing to increased productivity levels across the department.
- Assisted in the digitization of records, ensuring accurate and easy access to vital information.
- Trained and supervised new team members, fostering a culture of professionalism and continuous improvement within the department.
- Collaborated effectively with staff members at all levels to cultivate a positive working environment based on mutual respect and open communication.
Pediatric and Family Medicine Medical Assistant
Surf Pediatrics And Medicine
Kill Devil Hills, NC
08.2018 - 03.2020
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Obtained client medical history, including medication information, symptoms and allergies
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy
- Completed clinical procedures and gathered patient data for interpretation by physician
- Sanitized, restocked and organized exam rooms and medical equipment
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Documented vital signs and health history for 25+ patients every day
- Obtained accurate medical histories from patients, highlighting critical information
- Attended required training, education and meetings
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to physician
- Collected and documented patient medical information such as blood pressure and weight
- Measured patient pulse oximetry
- Called and faxed pharmacies to submit prescriptions and refills
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Prepared blood, urine, stool and sputum lab specimens for diagnostic evaluation
- Tested and recorded blood glucose levels
- Collected histories, vitals and current complaints via patient interviews
- Assessed developmental progress to foster mental and physical wellness in pediatric patients
- Administered required vaccinations and advocated for adherence to vaccination schedule for best disease prevention
- Collaborated with lab and radiology to order necessary services for pediatric care
- Worked with obese pediatric patients and family members to devise health plans encompassing nutrition, exercise and alteration of eating habits
- Established preventive health practices in alignment with developmental markers and family health history
- Monitored childhood developmental markers such as weight, height and blood pressure to screen for abnormalities
- Provided comprehensive medical care for children, including yearly physicals, sports physicals, immunizations and growth monitoring
- Met with new parents and parents-to-be to inform and educate on care of newborns
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Handled 10+ calls per day to address customer inquiries and concerns.
Medical Assistant
Outer Banks Orthopedics And Sports Medicine
Kill Devil Hills, NC
08.2014 - 08.2018
- Sanitized, restocked and organized exam rooms and medical equipment
- Called and faxed pharmacies to submit prescriptions and refills
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Collected all pertinent data and calculations to aid physician in interpreting results
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Taught patients about medications, procedures and care plan instructions
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Oriented and trained new staff on proper procedures and policies
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Implemented care and efficiency improvements to support and enhance office operations
- Documented vital signs and health history for 30+ patients every day
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs
- Maintained detailed records of test results by entering data and patient information into computer
- Obtained client medical history, including medication information, symptoms and allergies
- Prepared patients for X-rays, suture removal and dressing changes.
Education
Business Administration And Management -
College of The Albemarle
Elizabeth City, NCSkills
- Customer service
- Project organization
- MS Office
- Organization
- Business operations
- Recordkeeping abilities
- Multi-line phone proficiency
- Pediatric exams
- Vision and hearing management
- Relationship development
- Vaccine administration
- Preventive health measures
- First Aid/CPR
- Strong Organization
- Office Administration
- Higher Education Knowledge
- Data entry proficiency
- Proofreading abilities
- Report Generation
- Customer Service
- Time Management
- Computer Skills
- Documentation and Recordkeeping
Certification
- First Aid/CPR Certified
- Notary Public
Additional Information
I am a notary public in good standing for Dare County. I have attended First on the Scene training provided by Dare County EMS.
Timeline
Deputy Register of Deeds
Dare County
05.2021 - Current
Pediatric and Family Medicine Medical Assistant
Surf Pediatrics And Medicine
08.2018 - 03.2020
Medical Assistant
Outer Banks Orthopedics And Sports Medicine
08.2014 - 08.2018
Business Administration And Management -
College of The Albemarle