Justice Burrus
Columbia
Summary
Experienced with evaluating client eligibility and providing essential support services. Utilizes comprehensive knowledge of income maintenance regulations to ensure compliance and fairness. Track record of excellent client interactions and effective problem resolution in fast-paced environment.
Overview
14
14
years of professional experience
Work History
Income Maintenance Caseworker II
Dare County
01.2024 - Current
- Task includes verifying information, scheduling SUDDS appointments, discussing benefits and coverage
- Also, maintaining clients confidentiality and making sure to hand all notices and task in a timely manner
- Increased staff collaboration by participating in team meetings, sharing best practices, and supporting colleagues with challenging cases.
- Identified potential instances of fraud or abuse within the income maintenance system by carefully reviewing case documentation for inconsistencies or discrepancies.
- Reduced errors in benefit calculations by regularly reviewing and updating financial data in client records.
Property Support Supervisor
Village Realty LLC
06.2014 - 01.2024
- Duties included training all new hires teaching them the software we used and all policies
- Also, making sure all reports were accurate for accounting, making sure revenue was in line with projections
- I have many promotes for my flexibility and problem-solving skills
- Established clear performance expectations for the support team, resulting in improved accountability and measurable results.
- Analyzed performance metrics to identify areas for improvement and implement targeted strategies.
- Reviewed customer feedback regularly, identifying trends in common issues and recommending product enhancements accordingly.
Sales Associate
Rack Room Shoes
05.2011 - 01.2016
- Duties included providing customer service and learning the inventory to make the best recommendations for customers
- During this time, I was able score a 99% on a secret shop
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Customer Service Representative
Food Lion
01.2012 - 06.2014
- Duties included providing customer service while maintaining company standards and expectations
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
College Of The Albemarle
Manteo, NC01-2026
Skills
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- HIPAA compliance
- Verbal and written communication
- Customer service experience
- Relationship building
Goals
My goals in life are to make a positive impact on the people and the community in my life. 'At the end of the day people won't remember what you said or did, they will remember how you made them feel.' -Maya Angelou
Timeline
Income Maintenance Caseworker II
Dare County
01.2024 - Current
Property Support Supervisor
Village Realty LLC
06.2014 - 01.2024
Customer Service Representative
Food Lion
01.2012 - 06.2014
Sales Associate
Rack Room Shoes
05.2011 - 01.2016
College Of The Albemarle
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