Stephanie Price
High Point
Summary
Detail-oriented professional with 10+ years of customer service experience and a proven knowledge of conflict resolution, workflow prioritization, and schedule management. Strongly committed to service excellence, client satisfaction, and team collaboration. Motivated to learn, grow and excel.
Overview
4
4
years of professional experience
Work History
Patient Access Advocate II
Lebauer Healthcare MedCenter HP
07.2023 - Current
- Assists with clinic registration, check in and check out duties as needed
- Schedules patients for appointments
- Collects and posts copayments and/or patient balances
- Answer telephone calls to provide office information, transcribes phones messages and/or direct calls to appropriate staff/departments
- Assists in training of new employees to the office workflow
- Collaborates in documenting SOP's for front office staff work responsibilities.
- Adheres to strict HIPAA guidelines to protect patient privacy
- Performs various administrative tasks by filing, copying and faxing documents.
Clinic Referral Coordinator
CHMG Plastic Surgery Specialists
09.2020 - Current
- Monitors and adjusts the physicians' clinic schedules as needed
- Obtains surgical clearances and prior authorizations prior to surgery
- Collects and post copayments and/or patient balances
- Schedules patients for appointments, imaging etc
- Assists with clinic registration, check in and check out duties as needed
- Assists with incoming and outgoing referrals
- Assists in the training of new employees to the office workflow.
Education
Bachelor of Science - Psychology
High Point University
05.2007
Medical Coding -
AAPC
07.2021
Skills
- Insurance Pre Certification
- Scheduling
- Customer Billing
- Multi-tasking strengths
- Strong Interpersonal Skills
- Verbal / Oral Communication
- Proficient in MS Office, Google Suite, Outlook and Epic Systems
- Adaptability
- 60 WPM typing speed
Timeline
Patient Access Advocate II
Lebauer Healthcare MedCenter HP
07.2023 - Current
Clinic Referral Coordinator
CHMG Plastic Surgery Specialists
09.2020 - Current
Bachelor of Science - Psychology
High Point University
Medical Coding -
AAPC
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