Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lisa Boss

High Point

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Patient Access Advocate II

Cone Health Guilford Neurologic Associates
2018 - Current
  • Executed customer service operations as a call center agent for over 25 years.
  • Professional with 20 years experience in providing stellar customer service.
  • Over 7 years Customer Service experience in healthcare setting.
  • Handle ticket and insurance issues (changes and payments). HIPPA and patient privacy compliance.
  • Transaction entry (insurance, patient registration).
  • Reception, telephone messages to nurses and doctors.
  • Knowledge of Microsoft Windows OS, ACD & Cisco IP phone systems, scheduling appointments, medical terminology, overview CPT, ICD10 & HCPCS. EPIC Cadence/Prelude proficient.
  • All other duties as needed.

Protection Agreement Inbound Call Agent

Sears
2002 - 2017
  • Handled high-volume inbound calls, providing exceptional customer service and support.
  • Resolved customer inquiries efficiently, demonstrating strong problem-solving skills.
  • Utilized CRM software to track and manage customer interactions effectively.
  • Developed scripts for call handling, enhancing communication consistency across the team.
  • Trained new agents on best practices for customer engagement and issue resolution.
  • Collaborated with cross-functional teams to improve service delivery processes.

Education

Certificate - Medical Receptionist

Guilford Technical Community College
Greensboro, NC
01.2017

Skills

  • Assisted in managing insurance inquiries at the reception desk Supported team efforts to implement effective reception techniques, enhancing patient interactions Facilitated communication between patients and insurance providers to streamline claim processing
  • Assisted in managing Microsoft Windows operating systems and ACD & Cisco IP phone systems Supported appointment scheduling and utilized medical terminology effectively Familiar with CPT, ICD-10, and HCPCS coding systems

Certification

  • Adult and Pediatric First Aid/CPR/AED February 2019
  • 2017 to February 2019

Timeline

Certificate - Medical Receptionist

Guilford Technical Community College

Patient Access Advocate II

Cone Health Guilford Neurologic Associates
2018 - Current

Protection Agreement Inbound Call Agent

Sears
2002 - 2017
Lisa Boss