Reception, telephone messages to nurses and doctors.
Knowledge of Microsoft Windows OS, ACD & Cisco IP phone systems, scheduling appointments, medical terminology, overview CPT, ICD10 & HCPCS. EPIC Cadence/Prelude proficient.
All other duties as needed.
Protection Agreement Inbound Call Agent
Sears
2002 - 2017
Handled high-volume inbound calls, providing exceptional customer service and support.
Utilized CRM software to track and manage customer interactions effectively.
Developed scripts for call handling, enhancing communication consistency across the team.
Trained new agents on best practices for customer engagement and issue resolution.
Collaborated with cross-functional teams to improve service delivery processes.
Education
Certificate - Medical Receptionist
Guilford Technical Community College
Greensboro, NC
01.2017
Skills
Assisted in managing insurance inquiries at the reception desk Supported team efforts to implement effective reception techniques, enhancing patient interactions Facilitated communication between patients and insurance providers to streamline claim processing
Assisted in managing Microsoft Windows operating systems and ACD & Cisco IP phone systems Supported appointment scheduling and utilized medical terminology effectively Familiar with CPT, ICD-10, and HCPCS coding systems
Certification
Adult and Pediatric First Aid/CPR/AED February 2019
Cardiovascular Intensive Care RN at Atrium Health Wake Forest Baptist Medical CenterCardiovascular Intensive Care RN at Atrium Health Wake Forest Baptist Medical Center