STACEY PETTWAY
Charlotte
Summary
Bringing expertise in accounts receivable supervision, with strong skills in invoice processing, credit management, and customer relations. Skilled in optimizing cash flow, enhancing process efficiency, and fostering team accountability. Experienced in leading strategies for debt recovery and managing collections to improve financial performance.
Overview
30
30
years of professional experience
Work History
ACCOUNTS RECEIVABLE SUPERVISOR
VICTORINOX
Monroe
06.2015 - 10.2025
- Supervised accounts receivable team, enhancing process efficiency and ensuring timely cash flow management.
- Implemented best practices for credit management, minimizing risk and optimizing customer payment cycles.
- Collaborated with cross-functional teams to resolve billing issues, enhancing customer satisfaction and retention.
- Analyzed aging reports to identify collection trends, driving strategies for improved debt recovery initiatives.
- Managed daily accounts receivable processes and ensured timely collections of payments from customers.
- Collaborated with external auditors during annual reviews of financial statements related to Accounts Receivable activities.
- Drafted correspondence regarding overdue payments or other inquiries related to customer accounts receivable balances.
- Led monthly meetings with Accounts Receivables team members to discuss goals, objectives, and progress towards targets.
- Processed and reconciled accounts receivable transactions to maintain accurate financial records.
- Collaborated with internal teams to resolve billing discrepancies and customer inquiries efficiently.
- Applied customer payments correctly to appropriate accounts.
- Managed collections process for past due invoices using telephone calls, emails, letters.
- Assisted customers with inquiries regarding billing or account status.
- Analyzed financial reports to identify trends, driving proactive adjustments in credit management policies.
- Advocated for continuous improvement initiatives, contributing to a culture of accountability and excellence in service delivery.
ACCOUNTS RECEIVABLE CLERK
VICTORINOX
Monroe
05.1998 - 05.2015
- Processed and reconciled accounts receivable transactions to maintain accurate financial records.
- Monitored customer accounts for timely payments, addressing discrepancies and resolving issues effectively.
- Collaborated with cross-functional teams to streamline invoicing procedures and enhance cash flow management.
- Managed collections process for past due invoices using telephone calls, emails, letters.
- Assisted customers with inquiries regarding billing or account status.
- Provided support during month-end close process by preparing journal entries as needed.
- Answered questions from vendors, employees and customers about bills, paychecks, and invoices.
- Performed general office duties, such as filing, answering telephones, and handling routine correspondence.
- Maintained accurate records of financial transactions using accounting software and spreadsheet tools.
- Delivered exceptional customer support by addressing inquiries and resolving issues promptly and effectively.
CUSTOMER SERVICE REPRESENTATIVE
OXFORD HEALTH PLANS
Trumbull
03.1996 - 02.1998
- Educated clients on healthcare options, ensuring clear understanding of benefits and services available.
- Managed complex cases and escalated issues as necessary, maintaining client trust and loyalty.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Displayed strong organizational skills while managing multiple projects simultaneously.
Education
BUSINESS ADMINISTRATION -
VIRGINIA STATE UNIVERSITY
VASkills
- Invoice processing
- Payment negotiations
- Cash application
- Sap experience
- Credit management
- Customer relations
- Statement preparation
- Leadership coaching
Timeline
ACCOUNTS RECEIVABLE SUPERVISOR
VICTORINOX
06.2015 - 10.2025
ACCOUNTS RECEIVABLE CLERK
VICTORINOX
05.1998 - 05.2015
CUSTOMER SERVICE REPRESENTATIVE
OXFORD HEALTH PLANS
03.1996 - 02.1998
BUSINESS ADMINISTRATION -
VIRGINIA STATE UNIVERSITY