Jessica McGinnis
Stanley
Summary
With over 20 years in medical administration, supervised accounts receivable operations ensuring compliance with financial regulations. Resolved billing discrepancies effectively, enhancing customer satisfaction and operational efficiency.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Accounts Receivable Supervisor
Rankin USA INC
Dallas
2022.12 - Current
- Supervised daily operations of accounts receivable team.
- Managed customer billing and invoicing processes effectively.
- Ensured compliance with company policies and financial regulations.
- Ensured compliance with accounting policies and procedures as well as government regulations.
- Resolved customer queries related to billing issues or payment discrepancies in a timely manner.
- Resolved customer inquiries related to outstanding balances promptly.
- Collaborated with sales team to address billing discrepancies efficiently.
- Investigated disputes regarding unpaid invoices and worked with clients to resolve them in an amicable manner.
- Coordinated with sales staff to resolve any discrepancies between invoices and actual orders received from customers.
- Conducted regular reconciliation activities on customer accounts to verify accuracy of balances.
- Tracked all incoming payments received via check, ACH and wire transfer or other methods.
- Received and submitted payments and applied amounts to customer balances.
- Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
- Interacted with external auditors during the year-end audit process.
- Interacted with external auditors during year-end audit process when needed.
Member Care Coordinator/Patient Educator
Communtity Care of North Carolina
Gastonia
2018.01 - 2022.12
- Engaged patients transitioning from the hospital to home using motivational interviewing techniques to encourage successful care management.
- Coordinated care management services for priority patients enrolled in Carolina Access Medicaid.
- Managed provider referrals and coordinated appointments for patients requiring care management services.
- Organized and managed appointment schedules using Google Calendar to streamline patient access to services.
- Utilized multiple electronic medical record (EMR) systems to access patient information and medical records.
- Leveraged multiple electronic medical record (EMR) systems to efficiently access and update patient information, improving care coordination.
- Provided administrative support and served as backup for the Administrative Assistant.
- Successfully worked remotely for the past four years while maintaining productivity and effective communication.
Patient Caregiver (part time)
Home Instead Senior Care
Gastonia
2017.10 - 2018.02
- Provided personal care assistance to ill and elderly individuals, including bathing, grooming, and dressing.
- Performed cooking and cleaning for personal home needs.
- Served as a compassionate companion for patients, offering emotional support during their recovery.
Patient Service Coordinator IV
Novant Health Lakeside Family Physicians Imaging Department
Huntersville
2017.07 - 2018.01
- Schedule imaging studies for echocardiogram, stress echocardiogram, stress test, ultrasound, and bone density studies.
- Responded to incoming telephone calls from patients and staff.
- Verified and corrected billable codes to ensure accurate billing and reimbursement.
- Provided clear patient preparation instructions for imaging studies, enhancing patient compliance and experience.
- Performed various clerical tasks to support office operations.
Patient Service Coordinator III
NH Lakeside Family Physicians Cornelius at Jetton
2016.03 - 2017.07
- Proficient at Check-in, Check-out, Operator, and appointment scheduling.
- Managed health information systems to ensure accuracy and compliance.
- Resolved patient workqueue issues by coordinating with healthcare providers.
Patient Service Coordinator III
NH Lakeside Family Physicians at Langtree
2016.03 - 2017.02
- Coordinated check-in, check-out, operator functions, and appointment scheduling to enhance patient flow.
- Supported referral coordinator in managing patient referrals, ensuring timely processing.
- Provide support for clinical secretary, including handling prior authorizations.
- Provide support for referral coordinator.
- Utilized EPIC system to enhance operational efficiency.
- Attended staff monthly meetings, recorded and distributed minutes for improved team communication.
Referral Coordinator
Senior TLC PACE Organization-Gaston Family Health Services
Gastonia
2014.04 - 2016.03
- Obtain insurance authorizations for referrals and testing.
- Communicate closely with providers and nurses for orders on referrals.
- Refer, track, and document all referrals for patients.
- Coordinated patient transportation scheduling to ensure timely access to care.
- Created detailed telephone encounters for physicians to streamline communication and improve patient follow-up.
- Recorded detailed minutes during clinical departmental meetings to capture key discussions.
- Organized and filed clinic records in paper charts to maintain compliance with audit standards.
- Ensured accurate coding for procedures and billing to facilitate proper reimbursement and compliance.
Patient Service Specialist I
Caromont Family Medicine -Caromont Medical Group
Stanley
2007.02 - 2015.04
- Obtained insurance authorizations for referrals and testing.
- Reviewed medical records for accuracy and completion.
- Refer, track, and document all referrals for patients.
- Scheduled appointments for patients, focusing on radiology testing.
- Referred patients, tracked progress, and documented all referral activities.
- Handled medical records requests following strict HIPAA regulations.
- Created letters and correspondence on behalf of physicians.
- Participated in referral committee for Caromont Medical Group to enhance patient referral processes.
Registered Pharmacy Technician
Professional Pharmacy Services/City Pharmacy
Stanley
1998.05 - 2007.12
- Assisted the pharmacist in filling prescriptions.
- Processed prescription orders accurately and efficiently for diverse patient needs.
- Managed inventory levels and ensured timely restocking of medications.
- Provided exceptional customer service by addressing patient inquiries and concerns.
Education
Diploma -
East Lincoln High School
Denver, NC1995-01
Skills
- Electronic health records (EHR) management
- Employee Orientation
- Patient Care
- ICD-9
- Pharmacy Technician Experience
- Allscripts
- Epic
- Home Care EMR Systems
- Medical Terminology
- Computer Skills
- Medical Records
- Front Office
- Athenahealth
- Phone Etiquette
- Motivational Interviewing
- HIPAA
- Case Management
- Deposit verification
- Auditing support
- AR reporting
- Statement preparation
- Aging report creation
- Collections experience
- Invoice statements
- Payment reviewing
- Transaction processing
- Billing automation
- Account updating
- Account reconciliation
- Report reviewing
- Payment schedule determination
- Client relations
- Record keeping
- Communication etiquette
- Customer service
- Multitasking
- Coordination
- Cerner
- Pre-authorization review for utilization management
- Accounts receivable management
- Financial reconciliation
- Billing and invoicing
- Payment processing
- Customer relationship management
- Dispute resolution
- Credit analysis
- Team leadership
- Problem solving
- Attention to detail
- Time management
- Debt collection
- Invoice processing
- Credit management
- QuickBooks proficiency
Certification
Driver's License
Work Authorization
Authorized to work in the US for any employer
Timeline
Accounts Receivable Supervisor
Rankin USA INC
2022.12 - Current
Member Care Coordinator/Patient Educator
Communtity Care of North Carolina
2018.01 - 2022.12
Patient Caregiver (part time)
Home Instead Senior Care
2017.10 - 2018.02
Patient Service Coordinator IV
Novant Health Lakeside Family Physicians Imaging Department
2017.07 - 2018.01
Patient Service Coordinator III
NH Lakeside Family Physicians Cornelius at Jetton
2016.03 - 2017.07
Patient Service Coordinator III
NH Lakeside Family Physicians at Langtree
2016.03 - 2017.02
Referral Coordinator
Senior TLC PACE Organization-Gaston Family Health Services
2014.04 - 2016.03
Patient Service Specialist I
Caromont Family Medicine -Caromont Medical Group
2007.02 - 2015.04
Registered Pharmacy Technician
Professional Pharmacy Services/City Pharmacy
1998.05 - 2007.12
Diploma -
East Lincoln High School