Shayn Thrift

Global Managed Service Provider (MSP) serving financial services; scaled client base from 500 to 900+ through organic growth and acquisitions.

• Led billing process improvements that recovered $14K MRR within six months, reducing recurring discrepancies and improving revenue accuracy.
• Managed multi-entity invoice reconciliations, escalations, and complex billing issues, ensuring accurate revenue recognition and client satisfaction.
• Standardized client onboarding and offboarding workflows, minimizing revenue leakage and improving billing lifecycle accuracy.
• Integrated billing systems across multiple acquisitions, aligning legacy workflows to company standards and reducing post-close credit memos.
• Developed and implemented billing SOPs and task tracking procedures, streamlining management of complex client escalations under tight timelines and limited staffing.
• Mentored billing staff to improve performance and promote independent decision-making, establishing a decentralized, accountable team structure.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Managed fraud prevention, risk mitigation, and operational compliance in high-volume transportation/financial operations environment.

• Revamped fraud prevention and risk processes, preventing $75K in potential losses.
• Managed approvals and operational support for high-risk loads assigned to Diamond Elite agents, ensuring compliance, on-time execution, and effective risk mitigation.
• Implemented third-party compliance platform, streamlining carrier compliance review and approval workflows.
• Supported customer credit approval processes through credit assessments, ensuring timely decisions and uninterrupted operational workflow.
• Reconciled Surety Bond filings to maintain ongoing regulatory and contractual compliance.
• Coached and trained carrier relations team members, reducing carrier/customer approval timelines and improving operational efficiency.

Managed high-volume billing operations for Fortune 100 clients, leading a 15-person team to ensure accuracy, efficiency, and client satisfaction.

• Led a 15-person billing team, processing over 6,000 invoices weekly for Fortune 100 clients.
• Served as the primary escalation point for carrier and customer billing issues, driving timely dispute resolution and maintaining high client satisfaction.
• Built and empowered a self-sufficient team lead to manage client dispute resolutions end-to-end, improving resolution speed and reducing escalation volume.
• Implemented standard operating procedures (SOPs) and key performance indicators (KPIs) to enhance billing accuracy, accountability, and performance visibility.
• Supported invoicing system deployments and team training, significantly reducing processing time through workflow digitization and automation.
• Trained and developed a senior billing analyst to assume core responsibilities of the Billing Team Lead role, enabling a seamless leadership transition.

Managed high-volume billing operations within a complex transportation sales organization, ensuring accuracy, compliance, and timely revenue recognition.

• Consistently maintained top-tier processing metrics while upholding high accuracy standards and minimizing billing errors.
• Managed a high-volume billing queue, ensuring timely and accurate invoice processing for complex transportation operations.
• Reviewed and validated shipment, rate, and accessorial data, ensuring accurate customer billing and adherence to contract terms.
• Communicated effectively with customers, sales teams, and internal stakeholders to resolve billing discrepancies and prevent payment delays.
• Ensured timely invoicing and collection readiness, supporting on-time customer payments and positive cash flow.
• Identified and addressed recurring billing issues, improving billing efficiency and reducing rework.

Performed accurate, high-volume billing and payment processing to ensure revenue recognition, compliance, and timely cash flow in transportation operations.

• Processed and posted customer and carrier payments accurately and on time, maintaining up-to-date account balances and statements.
• Generated billing, financial, and reconciliation reports, released invoices, and resolved discrepancies to support accurate revenue recognition and cash flow management.
• Monitored the billing inbox/mailbox to verify receipt of required documentation, ensuring compliance with invoicing requirements and deadlines.
• Cross-referenced shipment data, vendor records, invoices, and supporting documentation to confirm correct vendor payments and prevent errors.

Managed accounts payable operations for a high-volume transportation company, ensuring timely vendor payments, accurate recordkeeping, and compliance with financial policies.

• Processed vendor invoices and payments accurately and on time, maintaining current accounts and supporting cash flow management.
• Reconciled vendor statements and payment discrepancies, resolving issues to ensure accurate financial reporting and compliance.
• Collaborated with internal teams and vendors to validate invoice accuracy and approve payments according to company policies.
• Maintained organized accounts payable records, supporting audits and ensuring adherence to regulatory and contractual requirements.
• Identified and implemented process improvements to increase efficiency, reduce errors, and streamline invoice workflow.