Shayn Thrift

Global Managed Service Provider (MSP) focused on the financial services industry; organization scaled significantly through organic growth and acquisitions during tenure. Client base increased from 500 to 900+.

• Led and implemented billing process improvements that identified and corrected systemic gaps, directly recouping $14K in monthly recurring revenue (MRR) within six months.
• Optimized billing and collections tasks to accelerate reconciliation completion, enhance process efficiency, and ensure timely revenue recognition.
• Supported multiple strategic acquisitions by integrating newly acquired billing models into the Abacus environment, mapping legacy invoicing workflows, standardizing data feeds, and incorporating best practices that improved accuracy and reduced post-migration credit memos.
• Designed and deployed standardized client onboarding and offboarding workflows, ensuring accurate billing across complex service lifecycles, and minimizing revenue leakage caused by incomplete provisioning data.
• Managed complex, high-touch client billing escalations under tight timelines and limited staffing, balancing accuracy, responsiveness, and client satisfaction while maintaining operational continuity.
• Continuously reconciled multi-entity, multi-cycle invoices, partnering with operations and account teams to resolve disputes, and maintain long-term client trust.
• Coached, mentored and trained team members in order to improve their job performance.

A+ BBB-accredited logistics provider focused on operational excellence and customer service; advanced through multiple roles as the company scaled operations and transaction volume.

• Revamped fraud prevention and carrier risk processes, identifying fraudulent activity patterns, and preventing $75,000 in financial losses.
• Led the implementation of a third-party compliance platform (Highway), managing carrier onboarding approvals, and compliance workflows for a team of seven.
• Conducted customer onboarding and credit assessments using Moody’s, Ansonia, and CreditSafe to support informed risk decisions.
• Reconciled Surety Bond filings to ensure ongoing regulatory and contractual compliance.

• Managed a team of 15, processing 6,000+ invoices weekly for Fortune 100 clients in a high-volume, deadline-driven environment.
• Developed and enforced SOPs and performance indicators to standardize quality, throughput, and accountability across the billing function.
• Led the implementation of a third-party invoicing system, owning project timelines, stakeholder communication, testing, and issue resolution.
• Managed training sessions for new team members on billing procedures.

• Maintained top-tier processing metrics while supporting a high-volume billing queue with complex customer requirements.
• Partnered with account leads to resolve discrepancies, manage escalations, and meet client-specific invoicing standards.
• Identified and implemented workflow improvements that increased efficiency and reduced rework.

• Posted payments, generated financial reports, and resolved account discrepancies accurately and on time.
• Reconciled vendor invoices while ensuring adherence to internal controls and regulatory standards.
• Answered customer inquiries regarding billings, payments, account status.

• Delivered high-quality service in fast-paced environments, building strong communication, multitasking, and customer de-escalation skills.