Shariah Abdul-Khabir
Fayetteville,NC
Summary
Dedicated and detail-oriented professional with comprehensive knowledge of products, services and this company’s specific processes, adept at resolving escalations and ensuring accurate documentation. Seeking a role to leverage my insurance license and my expertise in customer service, and collaboration to contribute to organizational success.
Overview
13
13
years of professional experience
Work History
Health Insurance Sales Agent
American Health Marketplace
10.2022 - Current
- Analyze customer needs to provide appropriate insurance solutions.
- Sell health insurance plans to individuals within assigned territories using consultative selling techniques.
- Input customer information into databases to enable tracking history and maintain accurate records.
- Collected premiums on or before effective date of coverage.
- Follow up promptly with interested clients to close sales.
- Provide exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated clients on insurance policies and procedures.
- Comply with policies, guidelines and communication protocols.
Life Insurance Agent
Innovative Financial Group
01.2020 - 10.2022
- Used consultative marketing methods to sell life and health insurance products.
- Maintained high level of customer service by cultivating rapport with customers.
- Promptly returned calls from customers in order to address problems and provide information.
- Established fact-finding appointments and listened to clients to ascertain their needs and financial circumstances.
- Used phone calls and direct marketing mailers to reach out to possible customers.
- Answered 75 calls daily to resolve questions and issues from clients.
- Educated clients on insurance policies and procedures.
Final Expense Specialist
Lincoln Heritage Life Insurance
01.2018 - 01.2020
- Enhanced client satisfaction by providing personalized final expense planning services.
- Streamlined application processes for clients, ensuring smooth and efficient experiences.
- Developed strong relationships with clients, fostering trust and loyalty in their financial planning decisions.
- Conducted comprehensive needs assessments to accurately determine clients'' financial goals and objectives.
- Assisted families in navigating complexities of funeral arrangements, alleviating stress during difficult times.
- Educated potential clients about benefits of final expense insurance through seminars and presentations.
- Provided ongoing support for existing clients, addressing any inquiries or concerns promptly and professionally.
- Delivered exceptional customer service by promptly responding to client inquiries via phone or email communication channels.
Correctional Officer
NJ Dept Of Corrections
08.2011 - 10.2018
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
- Supervised inmates during all activities and transfers to monitor compliance and implement corrective actions.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Authored incident reports for management on violations and discrepancies.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Oversaw and maintained custody of 102 inmates in maximum security designated tier.
Education
High School Diploma -
Sister Clara Muhammad
Philadelphia, PASkills
- Excellent communication
- Customer service
- Product knowledge
- Database Management
- Attention to detail
- Problem-solving
Timeline
Health Insurance Sales Agent
American Health Marketplace
10.2022 - Current
Life Insurance Agent
Innovative Financial Group
01.2020 - 10.2022
Final Expense Specialist
Lincoln Heritage Life Insurance
01.2018 - 01.2020
Correctional Officer
NJ Dept Of Corrections
08.2011 - 10.2018
High School Diploma -
Sister Clara Muhammad
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