Samantha Haslam
Cary
Summary
General Manager with over 17 years of experience in elevating business development and sales operations. Demonstrates a visionary approach in driving membership growth and optimizing team performance, leveraging expertise in data analysis and financial management. Committed to fostering a collaborative work environment and implementing innovative strategies to enhance customer experience and achieve organizational goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
General Manager
Club Pilates
09.2022 - Current
- Manage staff scheduling and policy enforcement for seamless operations and team discipline.
- Boost membership sales by coaching teams to consistently meet targets.
- Oversee hiring, training, and development for optimal team performance.
- Ensure gym safety and cleanliness, maintaining compliance with standards.
- Foster a collaborative environment, enhancing morale and reducing turnover.
- Analyzed operational metrics to streamline processes, resulting in noticeable gains in efficiency and a reduction in member wait times.
Seasonal Worker - Part Time
Clays Power Equipment
03.2023 - 2024
- Executed machinery operations to facilitate seamless production processes.
- Maintained sharpness of chainsaw chains and lawnmower blades to ensure optimal performance during operations.
- Facilitated parts identification within database to ensure timely order fulfillment.
- Facilitated customer understanding of power equipment through effective demonstrations and handling practices.
- Maintained in-depth understanding of product offerings and ensured adherence to safety protocols for equipment management.
- Pursued and obtained various certifications to support career advancement and skill development.
Part Time Key Holder
Cycle Gear
04.2021 - 09.2022
- Managed store operations, ensuring security and cash handling accuracy.
- Delegated tasks to optimize store efficiency and customer satisfaction.
- Utilized product knowledge to assist customers in selecting motorcycle gear.
- Ensured a safe and clean environment, enhancing customer experience.
- Executed opening and closing procedures, maintaining store readiness.
MET Supervisor
O2 Fitness
01.2020 - 09.2022
- Led a team to ensure a safe, clean gym environment, boosting member satisfaction and retention.
- Coordinated schedules for diverse staff groups, enhancing operational efficiency and team collaboration.
- Supported sales initiatives, contributing to consistent achievement of monthly membership targets.
- Facilitated recruitment processes, ensuring high-quality hires and a cohesive team dynamic.
Supervisor
Harbor Freight Tools USA
11.2018 - 11.2020
- Ensured adherence to safety compliance standards within warehouse operations.
- Managed safe handling and disposal of hazardous materials to ensure compliance with safety regulations.
- Executed inventory retrieval from warehouse and ensured efficient shelf stocking.
- Managed cash safe operations, ensuring accurate distribution of funds to employees throughout the day.
- Operated forklift to efficiently retrieve heavy items from warehouse shelves.
- Verified accuracy of incoming freight and ensured compliance with order specifications.
Hotel Front Desk Clerk
Wyndham Hotels & Resorts
10.2016 - 08.2020
- Managed guest reservations, ensuring smooth check-in and check-out processes.
- Prepared invoices and assisted in minor maintenance tasks for guest satisfaction.
- Enhanced guest experience with extensive knowledge of hotel codes and procedures.
- Coordinated with housekeeping and maintenance teams to ensure prompt resolution of guest issues, fostering a collaborative environment that enhanced overall guest experience.
Office Administrator
Retail Credit Solutions
06.2014 - 07.2016
- Managed customer inquiries, processed credit applications, prevented fraud, and supported sales team.
- Provided exceptional customer service by assisting callers with account inquiries, enhancing client trust and retention.
Certified Diamontologist
Jared The Galleria of Jewelry
08.2013 - 06.2014
- Facilitated jewelry sales and customer credit accounts, ensuring accurate insurance documentation.
- Executed secure nightly bank deposits, maintaining adherence to security protocols.
- Enhanced team collaboration, contributing to significant sales growth and customer satisfaction.
- Applied comprehensive jewelry care knowledge, improving product longevity and customer trust.
Fine Jewelry Sales Associate
Sears
05.2012 - 07.2013
- Executed sales strategies to boost jewelry sales, achieving substantial improvements in customer satisfaction and retention.
- Sold fine jewelry with adherence to security protocols, enhancing customer trust and satisfaction.
- Managed register closures efficiently, ensuring accurate daily financial reporting.
- Applied in-depth jewelry care knowledge, improving product longevity and customer education.
- Achieved top sales rankings by utilizing product knowledge to effectively match customers with jewelry, driving substantial revenue growth.
Cashier
Fry’s Food
2010 - 2012
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries, ensuring a positive shopping experience.
- Maintained accurate cash drawers and balanced registers at shift end.
- Trained new cashiers on operational procedures and customer service standards.
Collections Agent
Progressive Finance
05.2008 - 05.2010
- Conducted outbound calls to recover debts, enhancing recovery rates with strategic communication.
- Managed product packaging and shipping, ensuring timely delivery to vendors.
- Utilized negotiation skills to resolve payment issues, improving customer relations.
- Streamlined shipping processes, reducing delivery times and enhancing efficiency.
- Collaborated with team to achieve department goals, contributing to overall success.
Education
Master of Business Administration -
University of North Carolina At Chapel Hill
Chapel Hill01.2025
Bachelor of Science - Business Administration
Fayetteville Technical Community College
Fayetteville01.2020
Skills
- Cash Handling, Sales Management, Customer Service, Microsoft Office, QuickBooks, Leadership, Team Management
- Business Development, Financial Analysis, Marketing, Project Management, Administrative, Sales Operations, Conflict Resolution, Risk Assessment, Strategic Planning, Data Analysis, Team Building
Certification
- Certified Diamontologist, Present, Diamond Council of America
- Forklift Operator, Dec 2022 - Dec 2025, Forklift Certification
Timeline
Seasonal Worker - Part Time
Clays Power Equipment
03.2023 - 2024
General Manager
Club Pilates
09.2022 - Current
Part Time Key Holder
Cycle Gear
04.2021 - 09.2022
MET Supervisor
O2 Fitness
01.2020 - 09.2022
Supervisor
Harbor Freight Tools USA
11.2018 - 11.2020
Hotel Front Desk Clerk
Wyndham Hotels & Resorts
10.2016 - 08.2020
Office Administrator
Retail Credit Solutions
06.2014 - 07.2016
Certified Diamontologist
Jared The Galleria of Jewelry
08.2013 - 06.2014
Fine Jewelry Sales Associate
Sears
05.2012 - 07.2013
Collections Agent
Progressive Finance
05.2008 - 05.2010
Bachelor of Science - Business Administration
Fayetteville Technical Community College
Cashier
Fry’s Food
2010 - 2012
Master of Business Administration -
University of North Carolina At Chapel Hill