Nishi Patel
Cary
Summary
Dynamic Shift Supervisor at Starbucks with a proven track record in enhancing customer satisfaction and operational efficiency. Expert in team coaching and conflict resolution, I excel in fast-paced environments, ensuring compliance with food safety standards while fostering a culture of collaboration. Committed to driving performance and achieving service excellence.
Overview
1
1
Certification
Work History
Shift Supervisor
Starbucks
12.2025 - Current
- Lead and execute daily store operations to deliver the Starbucks Coffeehouse Experience, ensuring a clean, safe, and welcoming environment for customers and partners.
- Direct and deploy baristas using daily plans and store communications to meet customer demand, operational goals, and service standards during high-volume periods.
- Set the tone for each shift by role-modeling Starbucks Mission & Values, fostering a culture of inclusion, teamwork, and accountability.
- Coach and support partners in real time by identifying teachable moments, providing constructive feedback, and building confidence in performance and customer interactions.
- Adapt quickly to unexpected challenges and changing business needs while remaining calm and professional to support both customers and partners.
- Utilize the ACT Decision-Making Model to assess situations, remove barriers, and take appropriate action to resolve operational, customer, or partner concerns.
- Maintain operational excellence by ensuring compliance with food safety standards, inventory organization, product availability, and accurate cash handling procedures.
- Monitor customer interactions and service flow to identify opportunities for improvement and consistently elevate customer satisfaction.
- Encourage collaboration and recognize individual and team achievements to drive engagement and morale.
- Support conflict resolution by guiding partners to make informed decisions that align with company policies and customer needs.
- Communicate incidents, concerns, and business-impact decisions clearly to store leaderships to ensure alignment and follow-through.
- Conduct shift check-ins and check-outs with the team to reflect on performance, share updates, and prepare for successful transitions.
- Consistently lead shifts that balance operational efficiency, partner development, and customer experience in a fast-paced retail environment.
Education
Associate of Science - Biology
Wake Technical Community College
Raleigh, NC05-2027
Skills
- Shift Leadership & Team Supervision
- Customer Experience & Service Excellence
- Partner Coaching & Development
- Conflict Resolution & Problem Solving
- Operational Execution & Daily Planning
- Inventory Management & Product Availability
- Food Safety & Cleanliness Standards
- Cash Handling & Loss Prevention
- Drive-Thru & Peak-Hour Operations
- Time Management & Task Prioritization
- Communication & Team Collaboration
- Adaptability in Fast-Paced Environments
- Policy & Procedure Compliance
- Decision-Making Under Pressure
Certification
- Starbucks Coffee Master and ServSafe Food Safety Certification
- Partner of the Quarter Award Recipient
Timeline
Shift Supervisor
Starbucks
12.2025 - Current
Associate of Science - Biology
Wake Technical Community College