Rosalind Mayfield
Charlotte
Summary
Professional support specialist with strong focus on team collaboration and adaptability. Adept at managing administrative tasks, resolving customer inquiries and maintaining organized workflows. Reliable team player who thrives in dynamic environments and consistently delivers results. Skilled in communication, problem-solving, and multitasking.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Administration Support Assistant
Mecklenburg County Government
Charlotte
04.2023 - Current
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Developed comprehensive knowledge base articles for internal and external use, reducing support ticket volume.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Wrote and published memos, notes and other written correspondence, promoting professional in-office communication for employees.
- Served as a liaison between the technical team and customers during complex troubleshooting scenarios, ensuring clear communication throughout the process.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Information Systems Specialist
Atrium Health
Charlotte
05.2018 - 04.2023
- Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
- Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
- Developed comprehensive knowledge base articles for internal and external use, reducing support ticket volume.
- Managed high call volume, prioritizing cases and providing prompt assistance to customers.
- Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
- Wrote and published memos, notes and other written correspondence, promoting professional in-office communication for employees.
- Served as a liaison between the technical team and customers during complex troubleshooting scenarios, ensuring clear communication throughout the process.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Organize and manage patient's health information data.
- Verify accuracy and accessibility of files.
Patient Account Representative
Atrium Health
Charlotte
05.2016 - 05.2018
- Gathers all charges and prepares and transmits them.
- Analyzes log sheets of patients that have been billed to ensure billing is correct before transmitting charges.
- Checks financial proof for errors and corrects as necessary.
- Assists with manual bills if there are any necessary charges.
- Provides explanation for all late charges and medical audit billing errors.
- Assists with any performance improvements activities.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Located customers with overdue accounts and solicited payment incompliance with fair debt collection practices.
Senior Billing Specialist/Office Manager
Consultants Practice Resource
Statesville
02.2004 - 05.2016
- Ensure paperwork is properly filled out and HIPAA compliant.
- Maintain electronic health records (EHR).
- Gathers all charges and prepares and transmits them.
- Analyzes log sheets of patients that have been billed to ensure billing is correct before transmitting charges.
- Checks financial proof for errors and corrects as necessary.
- Assists with manual bills if there are any necessary charges.
- Provides explanation for all late charges and medical audit billing errors.
- Assists with any performance improvements activities.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Handle patient and insurance billing for anesthesiologists.
- Work directly with private insurance providers as well as Medicare and Medicaid billing problems.
- Demonstrated strong attention to detail by identifying and correcting minor errors before they escalated into major issues, contributing to overall accuracy in billing processes.
- Collaborated with sales and finance teams to ensure accurate billing information and timely invoicing for clients.
Education
Bachelor of Applied Science - Business Administration
Gardner-Webb University
Boiling Springs, NC06-2004
Skills
- Data collection and analysis
- Troubleshooting assistance
- Document management
- Team building
- Data Entry
- Data Analysis
- Quality Assurance
- Data Collection
- Customer Service
- MS Office
- Client support strategies
- Communication skills
- Attention to detail
Certification
- MeckEmerge-Leadership Development 2026
- Adult Mental Health First Aid 2025
Timeline
Senior Administration Support Assistant
Mecklenburg County Government
04.2023 - Current
Information Systems Specialist
Atrium Health
05.2018 - 04.2023
Patient Account Representative
Atrium Health
05.2016 - 05.2018
Senior Billing Specialist/Office Manager
Consultants Practice Resource
02.2004 - 05.2016
Bachelor of Applied Science - Business Administration
Gardner-Webb University