Summary
Overview
Work History
Education
Skills
Education
Timeline
Generic

ROSALIND MAYFIELD

Charlotte,NC

Summary

Professional support specialist with strong focus on team collaboration and adaptability. Adept at managing administrative tasks, resolving customer inquiries, and maintaining organized workflows. Reliable team player who thrives in dynamic environments and consistently delivers results. Skilled in communication, problem-solving, and multitasking.

Overview

21
21
years of professional experience

Work History

Senior Administration Support Assistant

Mecklenburg County Government
04.2023 - Current
  • Cultivated strong working relationships with clients by delivering personalized service tailored to their specific needs and preferences.
  • Enhanced customer satisfaction by addressing and resolving support inquiries in a timely manner.
  • Developed comprehensive knowledge base articles for internal and external use, reducing support ticket volume.
  • Managed high call volume, prioritizing cases and providing prompt assistance to customers.
  • Organized and developed filing systems for important documents and personal information, maintaining accessibility for associated personnel.
  • Wrote and published memos, notes and other written correspondence, promoting professional in-office communication for employees.
  • Served as a liaison between the technical team and customers during complex troubleshooting scenarios, ensuring clear communication throughout the process.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Information Systems Specialist

Atrium Health
05.2018 - 04.2023
  • Organize and manage patient's health information data.
  • Verify accuracy and accessibility of files.
  • Ensure paperwork is properly filled out and HIPAA compliant.
  • Maintain electronic health records (EHR).

Patient Account Representative

Atrium Health
05.2016 - 05.2018
  • Gathers all charges and prepares and transmits them.
  • Analyzes log sheets of patients that have been billed to ensure billing is correct before transmitting charges.
  • Checks financial proof for errors and corrects as necessary.
  • Assists with manual bills if there are any necessary charges.
  • Provides explanation for all late charges and medical audit billing errors.
  • Assists with any performance improvements activities.
  • Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
  • Worked with outside entities to resolve issues with billing, claims, and payments.
  • Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.

Senior Billing Specialist/Office Manager

Consultants Practice Resource
02.2004 - 05.2016
  • Handle patient and insurance billing for anesthesiologists .
  • Work directly with private insurance providers as well as Medicare and Medicaid billing problems.
  • Demonstrated strong attention to detail by identifying and correcting minor errors before they escalated into major issues, contributing to overall accuracy in billing processes.
  • Collaborated with sales and finance teams to ensure accurate billing information and timely invoicing for clients.

Education

Bachelor of Applied Science - Business Administration

Gardner-Webb University
Boiling Springs, NC
06.2004

Skills

  • Data collection and analysis
  • Team building
  • Data Entry
  • Documentation
  • Data Analysis
  • Quality Assurance
  • Data Collection
  • Customer Service
  • MS Office

Education

Boiling Springs, NC

Timeline

Senior Administration Support Assistant

Mecklenburg County Government
04.2023 - Current

Information Systems Specialist

Atrium Health
05.2018 - 04.2023

Patient Account Representative

Atrium Health
05.2016 - 05.2018

Senior Billing Specialist/Office Manager

Consultants Practice Resource
02.2004 - 05.2016

Bachelor of Applied Science - Business Administration

Gardner-Webb University
ROSALIND MAYFIELD